“Location quasi parfaite, coffre trop petit mais voiture sympa, merci à Thrifty et EasyRentCars.com”
About Thrifty:8.0/10
Temps d'attente assez long pour récupérer la voiture. La voiture était une catégorie C, comme demandé, mais le coffre n'était pas assez grand pour mettre 2 valises et 2 petits sacs à dos, il a fallut baisser les sièges arrières pour que les bagages rentrent. Pas d'état des lieux de la voiture, il a fallut prendre des photos des nombreux éclats de peinture. Un grand merci à Thrifty qui m'a permis de rendre le véhicule à Los Angeles au lieu de Las Vegas, sans aucun supplément. La restitution du véhicule a été parfaite, rapide et efficace.
About QEEQ:10.0/10
Excellent rapport qualité/prix, surtout grâce à un coupon de 30$ donné pour un parrainage. Support rapide et efficace. Merci à Easyrentcars.com
The car rental counter was not open when I arrived and I had to wait quite a while as when t did open there were many people in front of me, so it took quite a while
The Thrifty counter was closed from my experience due to lack of employees. The sign sent us to the Dollar counter where there was one woman with 15 people ahead of me and the line grew to 20 behind me. It would have been better for Hertz to help out with my check-in as they had some employees standing around and they own Thrifty and Dollar. This is a fairly common short of help experience for me and just feel bad for the one person working.
Did not get the car I wanted, the provided vehicle did not meet requirements, the space was too small to fit the luggage. The rental company even said there was too much luggage. Poor service—two people with two suitcases count as too much?
1. After landing in Salt Lake City, the car pick-up process took at least an hour of waiting in a very long line. There were only two service counters open, and the staff worked very slowly without showing any effort to make things convenient for customers. 2. During the car pick-up, we unknowingly ended up purchasing additional insurance. It was only after checking the bank statement and consulting with Zuzuche that we discovered this charge. Looking back, the staff’s communication was evasive, and it turned out to be a form of hidden charge. This behavior is quite frustrating and unpleasant. I’m not sure if this is exclusive to this Thrifty location in Salt Lake City. On my prior rental in San Jose, everything was transparent and straightforward.
Car did not exceed my expectation but was sufficient and convenient. Didn’t have to wait long for the whole process, maybe 10 to 15 minutes long and that’s including walking to my rental.
About QEEQ:10.0/10
Booking made easy and discounts added made it worth using EasyRentCars.
Very satisfied. The car model is relatively large, with two seats in the second row offering high comfort. It's convenient for storing items. However, the third row is average in terms of comfort.
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