Like: Our Corolla equivilant was a Hyundai Accent. Great gas mileage (40 mpg+) but struggled gettin up hills. Dislike: Was told to have vehicle back at 11:30 but charged an extra hour when we returned at 11:40. Most companies give a 1 hour grace period.
1. After landing in Salt Lake City, the car pick-up process took at least an hour of waiting in a very long line. There were only two service counters open, and the staff worked very slowly without showing any effort to make things convenient for customers. 2. During the car pick-up, we unknowingly ended up purchasing additional insurance. It was only after checking the bank statement and consulting with Zuzuche that we discovered this charge. Looking back, the staff’s communication was evasive, and it turned out to be a form of hidden charge. This behavior is quite frustrating and unpleasant. I’m not sure if this is exclusive to this Thrifty location in Salt Lake City. On my prior rental in San Jose, everything was transparent and straightforward.
Overall convenient. The car we originally booked was too big and felt hard to control. We coordinated with the counter to switch to a smaller car. For four people, a 7-seater is a must, as the luggage fills up the space. Since we bought full insurance, returning the car was super quick, highly recommend.
“The car was garbage. The original car was smoked in. They more than doubled the quoted price!”
About Thrifty:8.0/10
Awful. Total bait and switch! I was given a bill of $127 at drop off. I later got an email with a price of $266. 74 minutes earlier than estimated return time, and I am charged an early return fee! What is that? The quoted daily rate went up. All total bogus charges added on to the original bill.
About QEEQ:10.0/10
The process was quick and easy, and what I thought was a good deal. Turns out the good deal was a bait and switch. Nothing the actual easy renter cars can be blamed for.
Like: I was three hours early checking in. I was told that car I reserved was not available at that time. Rather than wait, only vehicle available was a Ford Explorer for additional $120. Seemed unusual that you only had this vehicle available for almost 50% more! Dislike: I think I was "upsold".
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Customer Service
Great price and great gas mileage!
Dislike: Was told to have vehicle back at 11:30 but charged an extra hour when we returned at 11:40. Most companies give a 1 hour grace period.
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View more >Dislike: I think I was "upsold".