We did not like the extras we have to pay. Would prefer to have all paid up front and taking the car will be much easier.
I hope all bookings will ge all inclusive next time. Seems like we have to add on so many little things. Adds up to the cost which is hidden in the initial booking. Leaves a bit of a bad taste.
The car rental process is right in the arrival hall of Launceston Airport, and the cars are parked in the rental company’s parking lot next to the airport.
The car drove really well, the counter person was friendly, the car had some scratches on it we showed the counter person, he said the scratches were superficial and didnt count. We took photos, LUCKY when we got back they emailed me to say there were scratches on it that werent there before. the ones they said were all the ones that were already there.
We were not told that we had to pay for every driver just asked for our driver licenses and charged accordingly - not impressed with the service provided.
About QEEQ:8.0/10
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Customer Service
Ok but could be better
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