Even though we had full comp insurance and a certificate an up sell was attempted as was to upgrade the vehicle but without really saying it was going to cost extra. Found it an easy process nevertheless.
Car hire in the Uk is expensive all round :(
About QEEQ:8.0/10
I liked that we could pre pick the supreme insurance and receive the certificate so that there was no way to up sell at the counter
“User friendly website stating important details and options”
About Europcar:10.0/10
Staff at Europcar Manchester UK are superb. This is my second rental from this depot over the past three years and both times the staff were helpful, efficient, and honest.
About QEEQ:10.0/10
Easyrentcars' website is easy to use and has useful filter options. The car details and types of insurance coverage are clearly stated -- MUCH better than most other car rental aggregator sites. I also like and have paid for Easyrentcars' "super protection" insurance option from a major global insurer (AXA) that is that is price competitive. Good peace of mind for those who are concerned about damaging tires, windshield, roof, etc not covered in traditional rental car "collision damage waiver". But keep in mind that you are liable to the rental company until the AXA insurance pays you back.
All Europcar staff are very helpful. the “flat tire” light went on on my dashboard. I called the customer service and they immediately directed me to a nearby garage and fix it. I have problem in finding the location to return my car. Called customer service again and they provided excellent guidance and solve my problem. Really like Europcar service.
I like my VW Sharan. Very spacious which fit my requirement well. However, I think the car needs some maintenances as the engine has to be manually restarted a couple of times.
The car was returned with a very small chip to the paint of the drivers door, probably caused by another car door when parked. Europcar's damage invoice seems excessive for a defect so small it would not be repaired.
I am uncomfortable with Eurocars ethics on damage so small it could almost be classified as wear and tear.
About QEEQ:9.0/10
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