Car was dirty on the inside. Not cleaned, dirty windscreen, dash dirty. Only i was at the counter to pick up the car and they still took over 30min to find a suitable car for me.
I used Hertz in Melbourne and Europcar in Sydney, and the difference was huge. Hertz gave me a free upgrade, while Europcar downgraded my car. The vehicle was in poor condition, and they pushed insurance on me. I had booked an Outlander but got a mini version instead. I'll stick with big companies in the future (the heavy Indian accent was also hard to understand).
Like: The team at Europcar were great, even though we did not get the car we reserved they looked after us with providing an upgrade, it was a nice surprise my kids are still talking about the Jaguar SUV we drove to Melbourne in. Dislike: Our only disappointment was the fact we did not get the car we reserved due to heavy smoker, however the Europcar team came to the rescue and upgraded our vehicle, very nice touch considering the situation.
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View more >Dislike: Our only disappointment was the fact we did not get the car we reserved due to heavy smoker, however the Europcar team came to the rescue and upgraded our vehicle, very nice touch considering the situation.