After exiting Langkawi airport, there were many rental car company representatives outside. When I asked for my rental company, they were very helpful and found it for me immediately.
I want to file a complaint against this car rental company. Please be cautious and avoid them.
1. I selected a 2023 model, but the car I received was extremely old, seemingly 10+ years old. Many interior and exterior features were broken, and the front windshield had a long scratch, which caused significant glare during nighttime driving, posing serious safety risks. That evening, I tried contacting the rental company to exchange the car, but they intentionally ignored my messages on WeChat. At one point, the vehicle couldn’t be locked electronically, and I had to use the manual key to lock it. The entire experience was nerve-wracking, fearing the car might break down.
2. On the return day, the front-left bumper slightly scraped the curb, leaving a mark. When returning the car, I was charged 150 RMB as compensation, and the company stated they could only accept cash and couldn't provide a receipt on the spot. They promised to send it to me by the afternoon, but since I was rushing to catch a flight, I didn’t argue. I had purchased additional insurance and needed the receipt for reimbursement. However, they delayed for three days and still didn’t provide it.
The local car rental company Amytime provided good service and is trustworthy and professional. There were minor scratches, but they were covered by insurance. The deposit of 200 RM was fully refunded.
Car hire Companies AT Langkawi International Airport, LGK
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