SHOUQIZUCHE CAR RENTAL REVIEWS IN AUSTRALIA

Very satisfied.

Good

I booked a hybrid Toyota car, but they gave me a Hyundai gas car instead. The selection of rental locations is also quite limited.

Very satisfied

The service was great, and the location inside the airport was easy to find.

The charges were very transparent. I voluntarily purchased the car rental company's insurance, along with tire and glass coverage. The staff were very polite and explained all the fees clearly. I had booked the 2021 Kia Carnival, but they gave me a 2024 new model Kia Carnival instead. The car was very new, though the right rear door panel made a bit of a creaking noise when driving. It wasn't a big deal since you can't hear it when playing music. I only paid a little over $100 as a deposit via pre-authorization, which was refunded on the third day after returning the car. During my time in Melbourne, I accidentally drove a short stretch on a toll road. The rental contract mentioned that toll charges would be deducted from the deposit along with a small handling fee, but when I received the final bill, no charges had been deducted. I’m not sure how that was processed in the end.

The staff at the pickup location were very friendly and even took the initiative to lead me to the car. Will definitely use again.

Very satisfied.

The Melbourne Airport branch is located outside the airport. The counter staff do not speak Chinese, and we waited a long time for the shuttle bus. When we arrived at the branch, we showed them the printed booking confirmation. We were renting the car for eight days, and the quoted cost at the branch was 826 AUD. However, they wanted to charge 1122 AUD. We questioned this, and the staff said it was because we hadn't paid the one-way rental fee. Confused, we signed the paperwork. When returning the car, we realized they had calculated the rental as nine days and added the one-way fee. After arguing our case, they acknowledged it and promised a refund upon vehicle return. Luckily, everything went smoothly. When we returned the car at Adelaide Airport, they were quite good—checked the car's condition, printed the bill immediately, and handed it to us. Overall, a positive experience.

Great service attitude and excellent vehicle condition.

Very satisfied

The staff at both the pick-up and drop-off locations were great. The procedures were handled quickly, and they answered questions diligently.

Efficient

The service was excellent!

The staff at the local branch had a fairly good attitude, and the car pickup and return process was quick and convenient. However, the car model we reserved was unavailable at first, and the staff didn't tell the truth. They offered us a free upgrade to an electric car instead, but since the local charging station infrastructure was inadequate, we refused. Only after persistent requests did they finally arrange a similar 5-seater compact SUV for us.

Pickup and return were both very easy. The car was in great condition and very new! The hybrid vehicle was very fuel-efficient.

Very satisfied

Satisfied

Very satisfied!

Very satisfied