I booked the car with an ETC card (CEP), and pre-paid for a lump sum of 8000￥。After returning the car, the total cost for the ETC showed 24020￥。The counter said I used some road that not covered by CEP, so I need to pay the different of 10460￥。But when I back home, check through the table they gave me, it shows that the counter girl over charge me by 1580￥。I still waiting for their reply.
About QEEQ:9.0/10
This platform is good, respond fast and very helpful, will book through them again. Thank you!
The vehicle was brand new. I booked an ETS, and picking up and dropping off the car was convenient. The staff's English was pretty good. I must give a thumbs up for the whole process.
Excellent service, all the instructions were very clear. They provided a comprehensive set of A4 guides covering details like where to refuel before returning the car, places where parking is not allowed, and how to handle accidents. The staff was very patient, the car was very clean, and I got upgraded to a seven-seater Freed, which was spacious and comfortable. Driving a right-hand drive car didn’t require much adjustment since Japanese drivers are very disciplined, with no reckless overtaking or cutting in line – it actually felt more relaxing. Be sure to rent an ETC card; it’s super convenient. At return, they provide a detailed statement so you can settle the toll fees altogether.
Excellent experience! The staff noticed we had a lot of luggage and offered us a slightly larger car. Everything went smoothly, and they even provided a sign for foreign drivers to place at the back of the car.
The car met our expectations. We recommend the staff to be trained in better explanation with English. It was hard to understand some of the things that was said during the pick up process.
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