1. The car provided had multiple scratches on the body, leading to a poor driving experience. Acceleration was very slow, and even with the pedal fully pressed on the highway, the speed only reached 80-90 km/h. 2. After picking up the car, I repeatedly requested a copy of the signed rental contract, but I still hadn't received it even after the deposit was refunded. 3. During the return process, the staff pointed out scratches on the wheel rims. I explained that the scratches were pre-existing and asked them to check their system's photos, but they claimed there were no photos for that area. I provided a video I had taken as proof of the original condition. The staff then started nitpicking, pointing out another scratch on the wheel rim. After struggling to find another photo on my phone to prove my point, the staff claimed the photo was unclear and intentionally made the process difficult, even though I was rushing to catch a flight. After some extended discussion, they finally said, 'It's ok, you can go.' Today, I received the deposit refund, but 1,100 yuan was deducted. I am currently consulting with the Zuzuche customer service team to follow up and request a fee breakdown.
The car pickup was at the Antalya domestic terminal exit, which was easy to locate. Since the Invincible model i20 was unavailable, they upgraded us to what seemed to be the domestic Tucson diesel version, 1.6T. It had strong power, excellent fuel efficiency, and a very spacious interior. My wife and kids were comfortable sitting in the back. There was no additional charge for the upgrade. Dropping off the car near Dalaman Airport took just three minutes to enter the terminal, which was very convenient, and the refund of the deposit was processed quickly.
The pickup location did not reserve the vehicle as booked, disappointing service—an SUV was replaced with a sedan. However, the dropoff process was very efficient. The refund of the 500 EUR deposit was also processed quickly, with an email received a week after the return and a credit card refund notification the following day.
The pickup location didn't reserve the vehicle, disappointing. Changed from SUV to sedan. However, the drop-off process was very efficient. The refund of the 500-euro deposit was quick; received an email a week after returning the car and a refund notification via credit card the next day.
The car rental process was very enthusiastic and fairly smooth. However, swapping the car in Izmir was an absolute nightmare. Several phone calls were made, and nobody took responsibility. We couldn't find anyone at all until we finally located someone at the rental desk in the arrivals hall who reluctantly helped us. The car swap location was ridiculously tucked away in the deepest part of the underground of the second parking lot. It was incredibly frustrating.
I picked up the car in Antalya and dropped it off at Dalaman Airport. It was extremely difficult, the map navigation was incorrect. I had read others' comments saying the location was wrong and hard to find. Despite confirming multiple times with QEEQ customer service, they gave us the wrong address. They even claimed to have verified it with Alamo, but the location didn't exist. This was misleading and almost made me miss my flight. It's one thing to be incompetent, but lying is unacceptable.
I picked up the car in Antalya and returned it at Dalaman Airport. The process was extremely difficult. The map navigation was incorrect, as some reviews mentioned. I repeatedly confirmed the location with QEEQ customer service, but they still provided the wrong address. We even confirmed with Alamo over the phone, but there was no such place. It was very frustrating. It would have been better if they had admitted they didn't know rather than mislead us. This almost made me miss my flight. Incompetence is one thing, but lying is unacceptable.
The staff at the pickup and drop-off points were very friendly, and there were no issues communicating in English. It's a good thing we upgraded the insurance because the tire blew out on the second day. Roadside assistance was slow and inefficient, and we had to rely on the hotel staff to contact a nearby repair shop. Remember to keep the receipts for the insurance claim. Although the cost is not a big deal, this kind of issue really wastes vacation time.
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