The worst service in years.
The specific staff had the “ I couldn’t care less” attitude.
I have booked an Opel Crossland or similar. I was told that they did not have one with summer tyres, ok that happens, then usually you get an upgrade. Not here Europe car offered me a Suzuki Swift, which is way smaller, or I had to pay $15 for the winter tyres per day that I did need nor ordered. I was told I had to pay or no car or I could get the Suzuki, that was way to small. No other offering nor compromise.
I had to accept the charge.
The next was that, I was told that the car had no damage to it. After inspecting the car I found a large circular marking on it. I went back and asked the specific staff to add it to the damage report, which she declined. I asked her again please add it to the report and she said no I could just take a a photo of the damage. From previous experience with Europecar UK, I was told the same, but ended up being a hell of an experience afterwards. So from then always have all the damages on the damage report.
Chinese students living locally, be cautious when renting! As a Chinese citizen working locally with a local driver's license, the rental company refused to hand over the car upon arrival, and they also refused to refund or allow an upgrade by paying the difference, claiming that only people residing in other countries could enjoy the booked price. In the end, no car was picked up.
The car was fine, but when returning it, they claimed there was a slight scratch on the bell and said I caused it. During pickup, only their staff inspected the vehicle, and since the parking lot was dimly lit, I couldn't check properly. However, during the return in outdoor lighting, they nitpicked every detail.
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