Thanks and Kudos to Avis Staff who provided me a free upgrade from Hyundai i30 to Toyota Camry. our luggages fits well and very comfortable for our family to travel and move around.
“I'm not happy at all with Avis Perth DTN staff that attend to my reservation”
About AVIS:6.0/10
I was billed extra USD214.29 though I only asked to add GPS rental to the car that I thought I have fully paid for to Easyrentcars. . No explanation or information was given to me for the amount billed to my credit card. I'm still waiting for an explanation from Avis.
I got allocated different car and Avis staff said that they made a mistake and allocated wrong car. Why would I pay extra money for luxury car if I would get average SUV car at the counter. I had to wait over one hour to get the proper car as it was needed to be cleaned.
After returning the car, I got a receipt, but on bank statement I got over charged which I haven’t heard from Avis, so I had to send an email to the customer service and I haven’t received any email.
Avis Customer Service offered a Comprehensive excess insurance for AUD 403. We thought it was useful to have this excess and took it.
So the total cost for 7 days was AUD 677.
Was given a new Hyundai I30 instead of toyota corolla altis but car condition is good and fuel efficient. Would be better if Avis can explain more on the new car features rather than to ask the client to pick up the car on his own at the carpark.
The pick up counter is easily located once we cleared the custom clearance. However there was only one service staff handling the bookings at that time and it took quite long for us to collect the keys. Vehicle collection point was a few minutes walk from the terminal.
About QEEQ:10.0/10
Perfect choice to book your car. The auto price reduction feature helps me to save on the rental price. Will book thru easyrentcars.com again. Highly recokm
Instead of the Toyota Carolla I originally booked, I was given a Hyundai i30, which only had 1 small but significant negative point i.e. trunk space. Having been travelling with substantially big sized baggage, the limited trunk space was not accommodating.
However all else was great with the car and I have no complaints.
About QEEQ:8.0/10
Price drop did save my a 5% further reduction in my booking rate
There were a queue hence we had to wait for at least 30 mins to pick up the car. But service is good, location of car rental is just right next to the arrival hall. Easy to locate, car is clean and what I needed. Drop off is easy too.
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