Returned the car half a day early in the evening, and the €2000 deposit was refunded the same night. There was some upselling during pickup, but after repeated confirmations, it took about 40 minutes of waiting and discussion to get the car. The car's horsepower was slightly weak; when driving uphill with four adults and one child, the accelerator had to be pressed to the maximum to make it.
Firstly, there were hidden charges, such as mandatory insurance. Secondly, another required fee had to be paid as well. Thirdly, I smoked a few puffs of an e-cigarette with the car window open, and was charged 80 euros. It is recommended to choose a larger company; while they may seem expensive upfront, the overall cost is similar.
The staff's attitude is excellent and they never force you to buy additional insurance, which increases my trust in this company. I don't consider other companies anymore when renting a car. My car once had a malfunction alert, and to prevent any accidents, they gave me a replacement car for free and even upgraded me to a better model. I have now become a loyal fan of this company. Yes, I am happy to recommend their cars to any friends, it's definitely a wise choice.
Following the car rental company’s pickup instructions made it very easy to find, just a 2-minute walk from the train station exit and then down an escalator. Upon arrival, the staff suggested I buy a 'better' insurance policy which would significantly reduce the car deposit. Just refuse if you’re not interested and they won't insist. They also suggested towing insurance, saying it would cost 150 euros per tow without it. I said I didn’t mind and had sufficient funds, after which they politely dropped the matter. There’s a daily mileage limit of 300 km, and they listed where there were scratches on the car body in the contract, but they didn't walk me around the car to check these spots until after I'd signed the contract. So, I recommend that when reviewing the car's condition at the start of the contract, you should call an employee to check the car alongside you. Make sure to photograph any existing damages as soon as you get the car, so you can show these to the staff upon return to speed up the return process. The thoughtful staff also wrote down the name of the parking lot to use for return on Google Maps. Overall, the service was decent, and any additional charges they suggested were transparent and clearly explained, including the differences from the insurance I had purchased. Just evaluate it for yourself. (By the way, parking in Barcelona is quite expensive. If you're only exploring the city, consider renting a scooter instead, which costs around 45 euros per day and eliminates parking hassles.)
The waiting time depends on whether the renter's documents are complete, mainly the credit card. If the renter has a credit card under their own name and speaks the language well, they are less likely to encounter issues.
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
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