CAR RENTAL REVIEWS ON CENTAURO IN BARCELONA

Satisfied

First, there were only one or two people at the rental counter, so the waiting time was quite long. I was the fourth in line and waited for over an hour. Second, the various service charges during the process were annoying (more mentioned in other reviews). After charging me a 1400 EUR deposit for vehicle damages, I saw the car I was renting, which was covered in scratches. I immediately took a full video of the car (see attachment), went back to the counter, and the staff said that the video was not acceptable, they needed photos (deliberate difficulty?). So, I took photos and argued with her for a long time. Finally, she reluctantly noted the scratches on my rental agreement and stamped it. Third, after completing the paperwork, I found out that I wasn't given the car model I reserved. They insisted that I accept a smaller Kia. If I disagreed, the only option was a manual car, or I had to wait until an automatic one was available, with no clear time frame. There was no apology whatsoever, even though they knowingly downgraded my car model. This was deceitful! Fourth, the car key had a low battery, and on the fifth day, we had to press the key against the start button to start the car. We needed to search for a Kia store to replace the battery since the car couldn't start with the key. You can imagine my panic! I don't even want to mention my feelings further. Overall, highly not recommended!!

Excellent service

Fatal en la recogida del coche, más de una hora esperando y al final tuve que ir a buscarlo por mis medios. También comentar que para la devolución se portaron muy bien y la persona me esperó hasta que lo entregué, un 10 para ella. El coche similar que me dieron era bastante más pequeño que el contratado

Very satisfied

Efficient service, booking can be held for free for 12 hours. If you can't pick up the car at the agreed time, you can collect it within 12 hours.

Satisfied

Satisfied.

None of our card would work during the pick up to pay the deposit( there were 2 different customers there having the same issue), the staff was saying if we buy an extra insurence from them then we will not have to pay the deposit. Also they said my bank card was a prepaid one which totally wasnt, it was visa debit card. Very unpleasant experience during the pickup. Everything worked at the end however. Drop off was really easy and straight forward though.

Pretty good, except for the high deposit amount.

Communication with the staff at the pickup location was average. Couldn't find anyone in the garage, everything was self-service, and I wasn’t sure how to handle the minor scratches on the car.

Focused on delivering happiness and freedom.

Overall, it was pretty good.

Professional and satisfactory. The car was in good condition with minimal scratches, unlike my previous rental experience with Europcar where the car had many scratches, leading to disputes afterward.

Very satisfied

Excellent

The service was professional. Although they introduced additional insurance, they proceeded with other formalities without any unpleasantness after I declined. The vehicle was relatively new and in good condition.

Very fast service

Very good.

Pretty good.