I found out it was a Toyota after picking up the car. I wanted to switch to a German car since German high-end cars have no speed limit, while Japanese cars can't handle it. Unfortunately, there were no other cars available for exchange. When I checked the Corolla, there was a tire pressure warning. I drove from Düsseldorf city center to the airport area to check it, but couldn't resolve the tire pressure issue. Reluctantly, they gave me a Volkswagen, wasting two hours.
The car return process was smooth. There were no complications as I imagined. As expected from a big company, the deposit was returned on time without any upselling!
The process for getting the car was good. I had trouble finding the drop off and the staff did not help much even after repeated calls. Almost missed my flight from DUS.
The car was great. The originally booked A3 group vehicle was unavailable, so I paid a bit extra to upgrade to a new Mercedes E. Crossing the border requires an additional fee.
The rental and return process is quite convenient. The vehicle condition is also good, so you can use it with confidence. However, it's best not to change the car model at the counter as the price difference from the app quote can be significant. If there's no car available for an exchange, you can request a similar car without an extra charge.
It was average. The process took quite a long time, and at the end, they said the pickup time was 15 minutes early, requiring an extra day's charge (early pickup and return were not allowed). They persistently pushed insurance; you need to be firm in declining. The counter only handled key collection, with no staff accompanying you to the car, which means if there's an issue with the car, you have to walk back a long way to find them.
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