Extremely satisfied. The gentleman directly provided a brand-new car with only 300 kilometers on it, a diesel version 220D, and a full tank showing a range of 1400 kilometers...
The car was in excellent condition, equipped with CARPLAY for seamless connectivity. It felt as familiar as driving my own car.
The car accelerates quickly and is very stable on the highway.
In 3 days, I drove to Hamburg, Bremen, Dusseldorf, Dunkirk, Brussels, Luxembourg, and Frankfurt.
Everything was perfect.
Excellent car rental company. Our train was canceled, making us 3 hours late for the pick-up time. Our phone had no signal, so we had to ask QEEQ for help. Thanks to QEEQ and Europcar, not only were we able to reschedule the pick-up, but they also proactively upgraded us to an automatic car. A very pleasant first overseas car rental experience!
The car rental location in Hamburg is a bit hard to find; it seems the GPS might be slightly off. However, following the airport signs makes it easier to locate. The staff was very nice and upgraded us to a Mercedes-Benz C-Class. During the trip, a stone hit the front windshield, causing a long crack. We immediately stopped by the Eu store in Oldenburg, where the staff wrote a proof that it wasn't our fault, and the issue was resolved smoothly in the end.
The internal pricing from the rental company was unclear compared to the destination car rental agency, resulting in an overcharge of 370 euros. The expected charge was 422 euros, but 799 euros were charged.
Very good, the staff was very friendly, and returning the car was simple. Since we drove carefully, the car was well-maintained, so there were no disputes afterward.
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