“EXPERIENCE IN LA:ABOVE AVERAGE WAIT TIMES, POOR CHOICE OF CARS, AND PRICE GOUGED ON PETROL FILL”
About Europcar:8.0/10
I HAD A GOOD EXPERIENCE WITH FOX IN SAN JOSE 2 WEEKS EARIER. THIS TIME THERE WERE A NUMBER OF ISSUES
1) IT TOOK 30 MINUTES FOR THE SHUTTLE TO TURN UP FROM LAX
2) THERE WAS A 20 MINUTE WAIT IN THE QUEUE AT FOX
3) THERE WERE NO MIDSIZED SUVS AVAILABLE WHEN I WENT TO SELECT A CAR SO I WAS GIVEN A VERY LARGE JEEP WHICH I FOUND VERY CUMBERSON TO MANOUVRE AND DRIVE.
4) I WAS QUOTED $105? PLUS PETROL @ AROUND $5 PER GALLON. I FELT I WAS RIPPED OFF WHEN CHARGED $150 IN THE END AS THE FUEL GUAGE WAS JUST UNDER FULL!
Booking platform is very good. One con to mention. When I wanted to extend the rent and wrote an email to qeeq, it took them too long to respond. That’s why I put 9 and not 10.
Overall, it was quite good, but the wait to pick up the car was a bit long. Initially, they said it might take half an hour and asked if I would consider a different model. After I declined, I still got the model I wanted pretty quickly. Overall, I was satisfied.
The overall service was pretty good, with quick and simple procedures. The only drawback was waiting for the shuttle bus at the LAX rental location for half an hour.
The wait time was extremely long. The first car had a flat front tire, and the second car had an unpleasant smell inside. Another customer came back to complain that their car was very dirty. The location was hard to find, and the rental place was messy and disorganized. When returning the car, they asked us for a GPS device we never rented. This was the worst car rental experience in two weeks of traveling.
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