When returning the car, I was rushing for my flight and the fuel was just slightly below full (photo provided). I thought it would be fine even if some fuel charges were added. Unexpectedly, they ended up deducting $73 (including fuel cost, extra service fees, taxes, and other charges). It was quite frustrating.
“Amazing Exceeded all Expecttions - can't wait to use again!”
About ACE Rental Cars:10.0/10
Exceeded expectations! they were so great to deal with from when the shuttle picked us up, to signing paperwork and offering the pre-paid fuel. We even upgraded to a Hydbrid car and all was very reasonablly priced
Very satisfied, affordable price, excellent car condition, a car with 10,000km mileage. Delayed the return by half an hour in the end without being charged for an extra day.
When I reserved a rental car, I also signed up for full coverage insurance. However, I did not understand when I was told that if there was an accident and damage, I would have to pay 5900 NZD first and claim the damage amount separately from the insurance company. If you signed up for insurance at the same time as reserving a rental car on the reservation site, it would be normal for the rental car company and the insurance company to handle each other's insurance processing so that there is no cost to the customer. Also, I was told that if I signed up for insurance directly with ACE Rental Cars at the pick-up counter, I would not have to pay any costs even if an accident occurs, but I ended up signing up for double insurance.
About QEEQ:8.0/10
When I reserved a rental car, I also signed up for full coverage insurance. However, I did not understand when I was told that if there was an accident and damage, I would have to pay 5900 NZD first and claim the damage amount separately from the insurance company. If you signed up for insurance at the same time as reserving a rental car on the reservation site, it would be normal for the rental car company and the insurance company to handle each other's insurance processing so that there is no cost to the customer. Also, I was told that if I signed up for insurance directly with ACE Rental Cars at the pick-up counter, I would not have to pay any costs even if an accident occurs, but I ended up signing up for double insurance.
“Magical South Island, NZ, trip made even better with the perfect rental car”
About ACE Rental Cars:10.0/10
Zi at Ace in Christchurch could not have been more helpful. He gave us a paper map (yes - they still exist!) and great advice. Oh yes, and the brand new car. Ace is part of Hertz.
About QEEQ:8.0/10
Qeeq is a bit different, but now we have got the hang of it, we will be using it again. We especially like the reserve for $1 feature.
Was very busy when we arrived and had to wait a fair while for space on the shuttle. But the drivers were very helpful And counter staff once we got to the office were great. Just stretched out the process waiting for the shuttle.
About QEEQ:10.0/10
Easy booking platform. Didn’t gain anything from price drop but that’s ok.
“Christchurch to Queenstown with Excellent Ace Car Rentals.”
About ACE Rental Cars:9.0/10
Was raining lightly when we picked the car up, so going over it for damage was a little difficult. Not used to online signing, being 70+ we're old school. Drop off was a breeze and the lady was extremely helpful and very pleasant to deal with. The shuttle to the airport was great.
About QEEQ:10.0/10
In hindsight, i probably should have organised the insurance bit before picking up the car.
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