Very poor service, really cannot use this company. Despite tolerating various bizarre issues, the final bill is inexplicable. They randomly adjusted the pick-up and drop-off times to charge an extra day, and included many unknown additional fees, overcharging nearly 240 Euros.
I booked a full-size SUV, with the reference model being the Kluger (Highlander). However, they first gave me a Forester, which I refused. The staff then tried to gaslight me, implying that I was causing trouble. After a long back-and-forth, they gave me a RAV4. When I insisted again on a full-size SUV, they tried to hand me an X-Trail. Finally, they unwillingly provided me with an old Prado, which was extremely difficult to drive. This kind of blatant downgrade of the vehicle and unapologetic attitude is something I've never experienced with Europcar before. Avoid at all costs!
There might have been a mistake in recording the mileage when returning the car. They insisted that I drove over 400 kilometers and deducted more than 100 dollars from me. In reality, I only drove within the city and it definitely wasn't over 100 kilometers. After several communications with the rental company’s customer service, this amount was refunded.
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