Instead of a Toyota Aygo X, a Fiat Panda was provided for rent, which is a completely different car. The Fiat Panda (hybrid) had low mileage but the whole body (especially the roof) was damaged. The windscreen washer tank was empty. I asked at the counter for a change of car and was ready to pay extra, but it was ultimately refused. The reason given was that there were no other cars available for hire. An employee of the rental company told me in a harsh manner that the only alternative for me was to cancel the rental and contact Customer Support. I was forced to accept a Fiat Panda, whose only advantage was its relatively low fuel consumption.
About QEEQ:9.0/10
I was completely satisfied with the services provided by QEEQ.COM.
It was okay, but the credit card requirements were too strict. I tried two cards and neither worked, so I was forced to pay 100 euros for insurance. This experience was very unpleasant. I was using an international Mastercard, but it still didn't go through, which ended up costing me an extra 800 yuan. The insurance wasn't pushed aggressively, but they switched the car I had booked without explanation, saying the original car wasn't available. Choosing a specific model turned out pointless.
Very satisfied, the service attitude was excellent, and the car pick-up and replacement procedures were simple. The deposit was refunded very quickly, and my credit card limit was released the day after I returned the car.
Looks like the guy at the reception was a temp and he did not know exactly how to do the job. It took long time and process was very tiring at the pickup. Handing over was very easy though.
It's not very convenient that the staff didn't speak English. Nevertheless, they did their best to solve everything by using translation app, so all was fine.
About QEEQ:10.0/10
It's a disadvantage that it's not possible to modify the order later on (for instance, to add a child seat). But in general, all is fine!
What satisfied me was that the rental package included snow chains for tires, and when stuck on a snowy slope, someone helped call for roadside assistance, which arrived within 2 hours to resolve the issue. What I wasn't happy about was the effort needed to contact the store when picking up the car—calling the number on the contract led to an Italian automated voice message without an option for English service. Thankfully, a police officer helped communicate and arranged the free vehicle pickup. I booked a Passat Station Wagon, but was given a Skoda Octavia Station Wagon instead, which is a lower-tier model.
Just finished the rental today. The car return inspection was very quick, and QEEQ's response time when issues arise is fairly fast. Overall, I'm satisfied.
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