The rental company did not refund the €500 deposit. It seems like a trap! Although we verbally informed them about cross-border travel and the order included a note, they claimed there was no cross-border note during the return and refused to refund the deposit.
The €500 deposit was not refunded; the rental company is deceptive! We had already informed them verbally about cross-border travel when signing the contract, and it was noted in the order. However, when returning the car, they claimed there was no record of cross-border travel and refused to refund the deposit.
The pick-up process was very fast, but during vehicle inspection, there was no one to assist. I had to look for the parking lot after grabbing the keys. When I finally found it, the staff didn't inspect the vehicle at all. I showed the photos I had taken to her, and only then did she mark the inspection sheet. Thankfully I had photos and recorded video at the time. Additionally, there is a gas station roughly 6 kilometers near the airport, so make sure to refuel in advance. Otherwise, returning the car with an empty tank will incur hefty fines. I booked an A3 but received an A3Rs instead—great power, fuel efficiency, and I am very satisfied.
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