Very satisfied. The pick-up and drop-off process was smooth. Service staff were warm, patient, and friendly, staying until we had completed the rental.
The check-in was fast and efficient, much better than with other car rental companies. Car was almost new and clean, although a bit smaller than anticipated (a Fiat Tipo instead of a wolkswagen Touran). Checkout very fast and efficient.
About QEEQ:10.0/10
Very smooth booking and good website. Nothing to complain about
The overall experience was unpleasant due to the car return issue. There was no one to assist, and the map couldn't accurately locate the return spot. When I tried to hand over the car to the person who gave it to me, they refused to accept it and were very inflexible. Overall, it was a terrible experience.
Couldn't rent a car! Even with the required international driving permit translation and original document, the rental company refused to provide a car and charged over 5000. Didn't even see the car!
Had a very pleasant car rental experience. Received a brand-new SEAT, which is not yet available in the garage. Great performance, low fuel consumption, and driving in Italy was comfortable. The deposit was refunded promptly.
Chinese driver's licenses must be accompanied by a notarized Italian translation from the Chinese Embassy in Italy to rent a car. This requirement was not clearly stated, causing inconvenience.
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