Car was new but we had to wait to complete the paperwork at the office then walk to the pick up point in the car park. Car was being washed and took 20 minutes to be delivered,
Price was excellent. Staff helpful
Forced to purchase full insurance at Rome airport, staff mocked Chinese customers as troublesome. The car tire burst at 7 a.m. on the highway, but the so-called 24/7 roadside assistance didn’t respond at all. Unable to contact roadside assistance, I had to use the highway SOS service, which led to an extra charge of 325 euros from the rental company and full deduction of the 300 euro deposit. Even the locals in Italy consider this company terrible. Full insurance couldn't even offer peace of mind. Value your safety and avoid this rental company at all costs.
1. The rental company downgraded the vehicle and insisted that Lexus and Ford Kuga are of the same class.
2. Charged two deposits of 1800 euros each, which feels like buying the car outright.
Arrived at the counter at 8 AM, but was forced to wait until 11:30 AM to get a severely damaged van that could barely run. Finally left the lot at noon.
We had some trouble communicating, but after contacting the QEEQ platform hotline and confirming no additional insurance was needed, we signed the contract and picked up the car. Overall, the service attitude at the store was good and patient. The staff providing the handover service later were very satisfactory in terms of attitude, language, and efficiency.
The overall service was acceptable, but they kept emphasizing that the insurance bought through the Zuzuche platform was not related to them, and continuously recommended us to purchase their own insurance on-site. We refused multiple times, yet they kept explaining persistently. We rented two cars, and for the first car, we ended up buying the full coverage insurance they recommended for €184, after which they finally continued the process. The more I thought about it, the more it felt wrong, because we had already purchased full coverage. So, I contacted Zuzuche's customer service, which was great—available 24/7—and they informed me that we could refuse their insurance. For the second car, we firmly rejected their insurance, and the deposit changed from €100 to €800, and the process was completed.
When picking up the car, I had to wait for three hours as there were no cars available initially, but they eventually provided an upgraded model. The staff was very thorough and advised taking photos of even the minor scratches during the inspection. This is important as the person inspecting the car upon return might be different, and having evidence makes explanations easier. Overall, the car's condition was very good!
I made two bookings with this company, both at the same location in Rome Fiumicino Airport, one right after the other. So, I have a pretty comprehensive experience. Firstly, the positives: 1. The cost-effectiveness is commendable. The first small SUV was rented for four days; the second, a mid-size SUV, for eleven days. Compared to prices on the rental website, it wasn’t the lowest but was the cheapest among companies rated above 8.5 by users. There were a few cheaper options, but with lower ratings, I didn't dare to book those. 2. The pickup and dropoff were convenient as the company's counter is connected to the terminal, and all rental companies share the same hall. The parking lot for pickup and return is the same and is also connected to the terminal. However, there were many downsides, mainly due to unprofessional and inattentive service. During the first car pickup on the night of April 25th, the female attendant at the counter asked for an international driving license. I was surprised because, according to the rental website’s clear instructions, as a Chinese citizen, I only needed my domestic driving license along with its Italian notarized translation and Hague certification. She took photos of my license and its notarized translation and sent them to the company’s translator for verification. After this, she tried to sell me insurance in a threatening manner, implying I'd pay a lot for even minor damages if I didn’t buy it. I refused, which resulted in her displaying a displeased attitude. Later, during the second car pickup, a male attendant was more straightforward, only checking my domestic license without even asking for the notarized translation. I voluntarily opted for full insurance because I was heading to the less secure south of Italy, though the prices were quite high, so I didn’t purchase it. 3. There were issues in the parking lot during pickup. Both times, it was difficult to find any staff, causing significant delays. 4. Their contract management is confusing. They send the contract to their internal site and the customer’s email, but if the customer has difficulty with language or communication, they might end up with a random car from the available options. 5. Regarding my second rental, the contract stated BMW X3 or similar, but the staff claimed it was a lower category, and there were no BMW X3 or similar vehicles available. I had to settle for a Ford Kuga due to its larger trunk and relatively better condition among the available few. 6. The service inconsistency and casual approach cause customer inconvenience. For instance, the fuel tank wasn’t full during the first pickup, which I pointed out with photos. The staff acknowledged this and promised to refund the overpaid fuel, but I haven’t received it yet. There was also an error in my email address, preventing me from receiving my rental contracts despite corrections being made on their devices.
I have tried to send the confimation to you seven times and all were rejected. You have the information you requested and this is bullshit to take up so much time. I should get the credit for the rental with QEEQ and if not will NEVER USE YOU AGAIN.
Staff was very particular of scrapes on the cars with other customers. We got out without too much problems. We video taped the condition of the car at pickup.
I would have been happier had we received the car we had ordered. But as mentioned, it all worked out well in the end. The counter customer staff was all hard sell on the extra insurance, though, and I practically has to be rude to get away from them.
About QEEQ:10.0/10
QEEQ did everything they said they would; I had no issues with navigating selections of available rentals.
This was the worst car rental experience ever. I paid in full, but because I arrived an hour and 40 minutes late, I couldn't pick up the car (although there was indeed a delay note in the order that I didn't read carefully at the time, but considering it was an international flight, immigration, and our luggage was damaged, being slightly late is quite normal. I've rented cars abroad many times; are New Zealand and Australia less developed than Italy? Is it only Italians who are punctual? I've never had this situation before. The most important thing is that the rental company initially said I was late by two hours and my order was canceled; when I argued that it wasn't two hours and I had been waiting in line for over ten minutes, they quickly changed their story to say it was between one to two hours). Even after coordination from the platform, I could only pick up the car the next morning, meaning I lost a day's use of the car, and the cost of taking six people back and forth to the airport had to be covered by myself.
Overall good, but the concern still happened: the actual car was different from the one reserved. Although the rental company claimed it was an upgrade, the Range Rover Evoque costs around 200,000 RMB, while the BMW 5 Series Touring is over 500,000 RMB in China. The main issue was the trunk size—it was much smaller, leaving space for only one suitcase after removing another (the suitcase was valued at 2,600 RMB). Returned the car ten days early.
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
Planning to rent a car on your next journey? Subscribe to Get $100 coupons for new users！
Please enter a valid email address
Know our privacy policy - you can easily unsubscribe any time!
R.Adams
-
-
-
-
View more >Hilary Rusk
-
-
-
-
View more >Rory Kit
-
-
-
-
View more >Amanda Veblen
-
-
-
-
View more >Boyd Bruce
-
-
-
-
View more >Quintina Armstrong
-
-
-
-
View more >Penelope Charley
-
-
-
-
View more >Bennett Mill
-
-
-
-
View more >April Daniel
-
-
-
-
View more >Tina Robbins
-
-
-
-
View more >M.Troli
-
-
-
-
View more >Donald Dickens
-
-
-
-
View more >Abner Timothy
-
-
-
-
View more >Bradley Jefferson
-
-
-
-
View more >Ebiretta01@comcast.n
-
-
-
-
View more >J
-
-
-
-
View more >Rossi-Bird
-
-
-
-
View more >Nicola Billy
-
-
-
-
View more >Leonard Clark(e)
-
-
-
-
View more >Larry Bryan
-
-
-
-
View more >Car hire Companies AT Rome Fiumicino Airport, FCO
Pay for Car Rentals with Crypto