“Even with a slight Qeeq platform issue, a very smooth experience. Yesaway were great.”
About YESAWAY:10.0/10
Yesaway were amazing. The car was spotlessly clean (25k on the mileage). The staff at the handovers were very helpful, kind and efficient. Great communication with the team through WhatsApp to arrange pickups and drop offs. Nice touches in the car with phone holder, usb charger, and an umbrella. Thank you to all the team at Yesaway Chiang Mae, you were awesome.
About QEEQ:9.0/10
I had a little tech hiccup with the platform that I couldn't see my booking in the app the night before pickup. I had email confirmations but not the voucher. Luckily the customer support staff I contacted on the app were great and resolved this very quickly. Thank you
Was a new car - taking/handing over were very smooth (though Yesaway has no counter at the airport. Just need to give a call, and staff came to receive us.
No problem for the 6 days (880km) of rental
Value for money, excellent services!
About QEEQ:10.0/10
Excellent! First time using it. Liked the full protection package - value for money!
Professional service in booking, canceling, refund and renting process. The pricing and discounts were also an huge attraction. Thumbs up!
The staff were very nice, and there was always someone who could speak Chinese. However, there was an issue, as I booked a Nissan but was given a worn-out Toyota Vios with over 70,000 km on it. After a strong protest, I had to return to the airport the next day to change the car. The rental company insisted they were the same class, even though they clearly charge different prices. They refused to address the problem afterwards, likely due to management issues with a small company mentality; the owner might be Chinese. Ground staff services were decent.
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