“Unsatisfied with Dollar's wrongful charges and customer service”
About Dollar:5.0/10
The vehicle had half-tank gas but was registered as full-tank, and I was charged for it despite topping up 1/4 more - I have contacted Dollar, but they have yet to respond. The staff made snide remarks when I chose not to take up their insurance, even when I had personal liability covered as part of my personal insurance. The car had scratches and dings all around and had specks of dirty area all around, with a lollipop cane left at the side of the driver's door.
About QEEQ:8.0/10
None at the moment, as I primarily interacted with Dollar's staff. I hope that QEEQ would assist me to expedite the resolution of issue I faced with Dollar.
When we arrived there was some confusion with what we had already paid to what we were quoted and expected to pay on the Qeeq site. I think this could be a lot clearer during the booking process with Qeeq.
Another annoyance was the size of the car we picked up. A Kia Soul is no where near the same size and a VW Passat. However when querying this I was told they were in the same car class. This should be a lot clearer during the booking process. If a car is going to be as small as a Kia Soul we needed to know so we could have booked a car to the size we needed.
The biggest delay to our journey was that our child seat did not fit the car we were supplied. The Kia Soul has a built in head rest which obstructed the route for the rear anchor point to be connected. We needed to swap out the car so we could safely fit the car seat. Dollar staff were very helpful and swapped our car. However having to que again and explain the situation meant the whole process took over 90 minutes. As you can imagine adding this time onto an already length journey with a young child caused some distress.
We feel there should be some safeguard that car seats fit the car supplied. A VW Passat would have accommodated this child car seat.
Mediocre, the staff service was quite poor. I was 15 minutes late picking up the car and asked if I could return it a bit later as well. They agreed at the time, but denied it when I returned the car. Moreover, their attitude was quite arrogant.
There are always additional charges. Could you clearly list all the fees at the time of booking since the pickup and drop-off locations and times are already confirmed? In the end, due to the language barrier at the pickup location, we had to pay extra to get the car.
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