The car was perfect, also pick-up and drop-off. I only got ¨fucked¨ on the easytag, she told me I needed it but at the end only passed one tollport where I could have paid the 1,5 dollar and done. Now I was charged more then 200 dollars, sad.
Counter staff was not helpful at all, very aggressive and did not answer any of my questions. She was very un polite and charged me over the price for the agreed price without any clarification and when I asked first she ignored and then the 2nd time she answered me very aggressively and she said how would I know in a very aggressive way.
Also for the security deposit, she charged me way above the amount that was specified.
Conclusion : this is my first and last time to deal with Thrifty because of this person.
About QEEQ:10.0/10
It’s an easy app to use and very much recommended to anyone looking to book a rental car, very competitive prices.
I've rented cars here several times and it was fine, but this time was so-so. I had to wait in a long queue for quite a while and didn't get the car I originally booked. They gave me a Chevrolet instead. It was a brand-new car, but it had a strong smell. We were in a rush, so had no choice. My child coughed the whole way. After making the payment, I noticed an extra charge of over $30. When I asked if it was tax, they said yes. However, later I found out my prepayment already included taxes. Could customer service clarify this? Picking up and returning the car went smoothly overall, but keep in mind that Thrifty seems to have merged with Hertz. You'll need to go to Hertz for both pick-up and drop-off. If you look for Thrifty, it might involve some hassle.
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