1. When picking up the car, an older lady at the Dollar counter, wearing a mask, was extremely rude. She was completely indifferent, did not respond to questions, and wore a scowl the entire time as if we owed her something. She provided no instructions or explanations during the process—she just handed over a vehicle tag without saying where to pick up the car. Later, I asked another lady in the lobby, who was slim, tall, and kind, and she nicely helped me find the car in the parking lot. 2. I had reserved a Jeep but ended up getting a Ford. The car's condition was acceptable overall, but the fuel consumption was unusually high.
The shuttle bus from the airport to the rental car company was caught in traffic for about 20 minutes. On-site waiting time was about 30 minutes, as there were only a few open counters. After completing the paperwork, there was an additional 15-minute wait for car pickup. Overall, Los Angeles has a high demand for rental cars, and there were many people renting cars.
The two rental companies share the same pickup location. It would be better if there were clear signs. The front desk service is excellent, and both car pickup and return are very convenient.
The counter staff at pick up and drop off were amazing. The que took about 45 minutes as there were alot of people wanting to pick up their vehicles. The team at Dollar worked as efficiently as they could to get us through quickly, they were super friendly and helpfulm
About QEEQ:10.0/10
Reliable and honest site, would absolutely use them again. I could see pricing from multiple companies hiring out cars and could choose accordingly to budget and requirement.
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