europe car charged me the full amount even i mentioned to them that you charged me 104$ and i have to pay the rest but they said that nothing was paid, please send me clarification about this issue.
thanks,
jamal
It took over an hour to pick up the car, the service efficiency was too low. They were much more meticulous during the return process than during the pickup. Are they trying to charge extra?
The attitude was good. However, they initially did not accept the official notarized document and said they only recognized the translated document (the small white booklet). I had to explain for a long time. I hope the platform can communicate better with the car rental company.
After returning to my country, I was charged five times. Contacting Zuzuche (the rental service platform) resulted in over a week without any reasonable feedback. I had to reach out to Europcar myself, where I was informed that three were for traffic violations and two were for toll fees, totaling 2000 RMB. However, upon checking Dubai Police and Dubai RTA systems, I couldn't find any records of traffic violation fines! Zuzuche also failed to provide any proof of the authenticity of these fines. Therefore, I am extremely dissatisfied with both Zuzuche and Europcar.
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