Alamo, London Heathrow Airport Car hire

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Best price car hire
Address
Pickup
Return
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Toyota Aygo
Mini
US$ 32/day
Rent a car
- Collision Damage Waiver & TP
Fiat 500
Mini
US$ 33/day
Rent a car
- Collision Damage Waiver & TP
Vauxhall Corsa
Economy
US$ 41/day
Rent a car
- Collision Damage Waiver & TP
Opel Corsa
Economy
US$ 41/day
Rent a car
- Collision Damage Waiver & TP
Ford Focus
Compact
US$ 43/day
Rent a car
- Collision Damage Waiver & TP
Mercedes-Benz A Class
Compact
US$ 45/day
Rent a car
- Collision Damage Waiver & TP
Nissan Juke
Small SUV
US$ 47/day
Rent a car
- Collision Damage Waiver & TP
- Nissan Leaf
  US$ 48/day
- Vauxhall Mokka
  US$ 53/day
- Mercedes-Benz C Class
  US$ 53/day
Show other 16
Fold up
- Alamo Heathrow Airport T1-T4(LHR) Mercedes-Benz E Class Rental
  US$ 56/day
- Alamo Heathrow Airport T1-T4(LHR) Nissan Qashqai Rental
  US$ 59/day
- Alamo Heathrow Airport T1-T4(LHR) Peugeot 5008 Rental
  US$ 60/day
- Alamo Heathrow Airport T1-T4(LHR) Vauxhall Zafira Rental
  US$ 61/day
- Alamo Heathrow Airport T1-T4(LHR) Volkswagen Sharan Rental
  US$ 62/day
- Alamo Heathrow Airport T1-T4(LHR) Ford Galaxy Rental
  US$ 64/day
- Alamo Heathrow Airport T1-T4(LHR) Opel Insignia Rental
  US$ 70/day
- Alamo Heathrow Airport T1-T4(LHR) Vauxhall Insignia Rental
  US$ 70/day
- Alamo Heathrow Airport T1-T4(LHR) Ford Kuga Rental
  US$ 70/day
- Alamo Heathrow Airport T1-T4(LHR) Nissan X-Trail Rental
  US$ 70/day
- Alamo Heathrow Airport T1-T4(LHR) Fiat Scudo Rental
  US$ 75/day
- Alamo Heathrow Airport T1-T4(LHR) Ford Tourneo Rental
  US$ 77/day
- Alamo Heathrow Airport T1-T4(LHR) Volvo Xc40 Rental
  US$ 79/day
- Alamo Heathrow Airport T1-T4(LHR) Volvo Xc60 Rental
  US$ 91/day
- Alamo Heathrow Airport T1-T4(LHR) Nissan Pathfinder Rental
  US$ 93/day
- Alamo Heathrow Airport T1-T4(LHR) Volvo Xc90 Rental
  US$ 109/day

Alamo - London Heathrow Airport Information, Car hire Instructions & Policies

Address

ENTERPRISE RENT A CAR, NORTHERN PERIMETER ROAD, HEATHROW, ENG, TW6 2RY, GB

Telephone

+442081501809

Pick-up Instructions

The Alamo - London Heathrow Airport car hire location is in terminal

On arrival you can proceed straight to the rental branch via our shuttle bus service operating every 5-8 minutes from outside the arrivals hall in any terminal. TERMINAL 1 CLOSED. TERMINAL 2 Bus stop 7 and 8: Ground floor outside arrivals hall. TERMINAL 3 Bus stop 17 and 18: As you exit arrivals, head straight past the exit ramp to the end of the terminal. Exit the terminal building using the doors on the right hand side. TERMINAL 4 Bus Stop 2: As you exit arrivals, head towards the exit located near the underground tube station, turn right out of these doors. TERMINAL 5 Bus Stop 26 and 27: As you exit arrivals, head past Costa Coffee and Marks Spencer’s shop. Use the exit doors next to Cafe Nero and then cross to 2nd lane.

Drop-off Instructions

Please return vehicle at:Northern Perimeter Rd, Heathrow TW6 2RY, United Kingdom. The shuttle bus will take you back to the airport.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	06:00 -23:00	06:00 -23:00	06:00 -23:00	06:00 -23:00	06:00 -23:00	06:00 -23:00	06:00 -23:00

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car hire from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

25 - 80 years old

Driver's License Requirements

The main driver and any additional drivers will need to provide a physical full driving license in their name with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

EU Driving Licence

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation.You must present your original driving licence with the original IDP at the counter.

UK Driving License（with DVLA check code/DVLA endorsement record）

In addition to your licence, either a valid and up to date DVLA licence check code or a printed DVLA endorsement record must be provided for all Approved Drivers. These can be obtained from the DVLA website (www.gov.uk/view-driving-licence).

For local renters, you need to bring:

Full Driving License issued in United Kingdom

Additional Extras

To be updated

Cross Border

Paid:

Depending on which countries to bring the rental cars to, policies differ:

Countries	Charges
Austria Belgium Croatia Czech Republic Denmark France Germany Italy Netherlands Show More Austria Belgium Croatia Czech Republic Denmark France Germany Italy Netherlands Poland Slovakia Slovenia Spain Switzerland	GBP 300 per rental

Customers who collect a vehicle from the UK mainland and wish to drive within mainland Europe are required to purchase European Travel Coverage. European Travel Coverage provides the customers with our written consent (VE103B form) to drive the vehicle in the countries stated below and to access 24/7 international breakdown cover through the AA. In all cases, customers must inform the rental branch of their intention to leave the UK mainland with the vehicle and require our authorization. Customers are required to inform the rental branch with no less than 72 hours’ notice prior to collecting the vehicle to arrange their European Travel Coverage. European Travel Coverage is only available to customers paying with a credit card and the vehicle must only be used in the following countries: Austria, Belgium, Croatia, Czech Republic, Denmark, France, Germany, Italy, Netherlands, Poland, Slovakia, Slovenia, Spain, Switzerland, UK. This includes the destination and any countries customers might travel through. Premium, Luxury and Executive vehicles are excluded from the European Travel Coverage product and are therefore not allowed to leave the country. The charge for European Travel Coverage is £300.00 per rental for all cross border travels. Customers renting from Northern Ireland wishing to cross the border into the Republic of Ireland will only be charged £25.53

Depending on car models, bringing rental cars to below countries would cost differently:

Representative Car Models	Countries	Charges
Ford Tourneo Custom	Ireland	GBP 300 per rental

Must-not:

Taking rental cars to following countries is not allowed:
Ireland

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess differs by car model:

EUR 1200 for Suzuki Baleno Aut.,Nissan March,Toyota Corolla,Chevrolet Beat,Kia Picanto,Opel Corsa 3 Doors,Vauxhall Corsa,Vauxhall Corsa,Toyota Yaris,Vauxhall Corsa,Peugeot 3008,Renault Captur,A Kia Picanto,Fiat 500,Seat Leon,Toyota Corolla,Volkswagen Passat Diesel,Volkswagen Passat,

EUR 1350 for Fiat Ducato,Ford Galaxy,Volkswagen Sharan,Sprinter 313 Koff,Renault Scenic,Renault Scenic 1.3 Or Similar,Opel Vivaro,Opel Zafira,Volkswagen Caddy,

EUR 1400 for Mercedes A-class,Audi Q2,

GBP 2000 for other car models.

GBP 2000 for Mercedes A-class,Audi Q2,Leaf 500e Icon Mini Cooper,Mustang Mach E,Toyota Kluger,Toyota Prado,Ford Galaxy,Volkswagen Sharan,Peugeot 3008,Renault Captur,Mercedes-benz Eqa,Vauxhall Grandland X,Vauxhall Grandland X,Pulse Kardian,Renault Duster,Renault Scenic 1.3 Or Similar,Bmw 5 Series,Mercedes E Class,Tesla Model X,Luxury (bmw X3),Ford Tourneo Custom,Renault Traffic,Tesla Model 3,Bmw 5 Series,Bmw 5 Series,Mercedes C-class,Mercedes E Class,Mercedes Eqc,Ford Edge,Seat Leon,Skoda Octavia,Toyota Corolla,Volkswagen Passat Diesel,Volkswagen Passat,Volvo Xc40,Ford Kuga,Nissan Terra,Ford Kuga,Volkswagen Caddy,Tesla Model Y,Mercedes Benz Gla 200,Mercedes S-class,Toyota Prado,Range Rover Sport,

GBP 1500 for Smart #1,Toyota Corolla Hybrid,Hyundai Ioniq,Toyota Corolla,Fiat 500l,Chevrolet Beat,Opel Mokka,Kia Niro,Seat Arona,Renault Captur,Kia Picanto,Opel Corsa 3 Doors,Renault Zoe-electric,Toyota Yaris,Toyota Yaris,Vauxhall Corsa,Fiat 500,

GBP 1500-2000 for Fiat Ducato,Sprinter 313 Koff,Iveco Daily,Mercedes Sprinter,Iveco Daily Box,Opel Vivaro,

Theft Insurance Excess differs by car model:

GBP 1500-2000 for Fiat Ducato,Sprinter 313 Koff,Iveco Daily,Mercedes Sprinter,Iveco Daily Box,Opel Vivaro,

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

1.2 km from Heathrow Airport T5

1.9 km from Heathrow Airport T1-T4

1.9 km from Heathrow Airport

Railway Stations

21.1 km from Paddington Station

23.1 km from Victoria Station

24.4 km from Euston Station

Hotels

19.8 km from Copthorne Tara Hotel London Kensington

20.1 km from Seraphine London Kensington Garden Hotel

20.4 km from Millennium Gloucester Hotel London

Other Landmarks

24.3 km from Trafalgar Square

24.5 km from Big Ben

27.7 km from Tower Of London

FIND ME A CHEAP RENTAL

Leaflet

Map view of Alamo Store Location

coordinates: 51.479583 -0.476222

Location Images

Alamo-London Heathrow Airport-45665-telegraph

The Sign

Guest Reviews

Total points： 8.2 / 10 Very good

Vehicle condition: 3.2
Vehicle cleanliness: 2.6
Spaciousness: 2.6
Counter staff: 3.4
Pick-up location: 2.8
Drop-off location: 2.8
Pick-up time: 0-10 mins
Drop-off time: 0-10 mins

C.Parry
London
8.4 /10 Very good
Reviewed: Saturday, March 29, 2025
Like: Staff members great
Dislike: Upsell of CDW excess. Should have been included in first quote.
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Iris Toister
London
10 /10 Excellent
Reviewed: Saturday, March 29, 2025
Like: The worker John Hooper was very helpful
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J.Ubalde
London
10 /10 Excellent
Reviewed: Saturday, March 29, 2025
Like: Hybrid
Dislike: Wish navigation system had been explained how to use.
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N.Mislan
London
9.7 /10 Excellent
Reviewed: Saturday, March 29, 2025
the car was good and fit to my family purpose
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Mohd Fuad
London
8.3 /10 Very good
Reviewed: Saturday, March 29, 2025
Everything was good. just had to wait a bit for the pick up as there was a few other customers
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B.Petersen
London
8.3 /10 Very good
Reviewed: Saturday, March 29, 2025
Staff were VERY helpful and had excellent customer service. Sam's professionalism at the Alamo reception desk really stood out. Returning the car was easy and painless. Everything was sorted in about 5 minutes. We were in a hurry so it worked perfectly for us.
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S.Lee
London
9.3 /10 Excellent
Reviewed: Saturday, March 29, 2025
It was easy to find the counter in the airport and get to the car. Counter staff at pick-up were helpful, efficient and informative. Car provided was as stated. Car return was quick and efficient. So far it has been a good experience.
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S.Sullivan
London
9.7 /10 Excellent
Reviewed: Saturday, March 29, 2025
The staff was very friendly and made the process feel comfortable and easy
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Kishor
London
9 /10 Excellent
Reviewed: Saturday, March 29, 2025
Have issue with car tyre pressure. Staff gave me free upgrade for next booking.
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Anonymous
London
10 /10 Excellent
Reviewed: Saturday, March 29, 2025
Very fast and easy check in process. The staff at the counter was very helpful and did not try to push any insurance.. Car quality was good, in fact it was a new car..
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M.Vardalia
London
7.7 /10 Good
Reviewed: Saturday, March 29, 2025
The car i was given was a Jaguar XE. M, it was ok, it had really good features inside the car, but it was really juicy. I think the car has not been given a service. Also the car was dirty inside and out. But Monika at Alamo was amazing and her customer service was excellent.
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M.Vardalia
London
9 /10 Excellent
Reviewed: Saturday, March 29, 2025
The staff at the counter are really nice and proactive. They helped me as there was a problem. The cars are not brand new, they can be a little old so the drive isn't as nice. But still very good.
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Anonymous
London
9.7 /10 Excellent
Reviewed: Saturday, March 29, 2025
I liked that someone came out to meet us and go through the process without having to wait in line. Also having him program in the coordinates location to return the car was brilliant,
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B.Shah
London
10 /10 Excellent
Reviewed: Saturday, March 29, 2025
Absolutely amazing friendly service with a smile. You absolutely get that VIP feeling when you hire from Alamo. Car was very clean with no damage and get drive.
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Opp
London
10 /10 Excellent
Reviewed: Saturday, March 29, 2025
I had a great experience 20 minutes To pick up car less than 10mins to drop off great stafff quick and easy
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L.Lai
London
8.3 /10 Very good
Reviewed: Saturday, March 29, 2025
The pick up and drop off were handled efficiently and there were no queues. The car I booked was an intermediate car but I was downgraded to a Nissan Juke, a subcompact Jeep that could only take one big bag in the boot and I had two large bags and an electric guitar plus two hand luggages. It was a disappointment to be downgraded but the Alamo agent wanted to charge me GBP 10 per day for an upgrade and there were no intermediate cars. I was offered either a Nissan Juke or a Vauxhall Astra, both of which were smaller than the car I booked. I am very disappointed and hope to receive a partial refund for this downgrade. There was a problem with the petrol gauge. I pumped petrol until it clicked off. When I drove off to return the car I noted that the petrol gauge was still one bar below full which is what it was when I pumped GBP 8.24 worth of petrol. So I drove back to the petrol station and it clicked off again after I pumped GBP 2.24 worth of petrol but I added a little more till GBP 2.40. The petrol gauge still showed one bar below full tank. I pumped another GBP 1.17 of petrol and it clicked off again but the gauge still showed one bar below full. So I just returned the car with the petrol gauge showing one bar below full which is what it showed before I topped her up the first time!!!!! There must be something wrong with the petrol gauge.
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Anonymous
London
9.3 /10 Excellent
Reviewed: Saturday, March 29, 2025
スタッフの対応が素晴らしかったです。車自体もココから選べと言われたのでベンツにしました。勿論無料で。アップグレードや保険の勧誘が心配でしたが全く有りませんでした。
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M.Vardalia
London
7.7 /10 Good
Reviewed: Saturday, March 29, 2025
The selection of cars in their premium is getting very shallow and not very good. The price when you want extend my 2 days was more than the price I paid for the 7 days.
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A.Bin muhammad
London
9.7 /10 Excellent
Reviewed: Saturday, March 29, 2025
Very good
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K.Ridgway
London
9.3 /10 Excellent
Reviewed: Saturday, March 29, 2025
Was excellent service did try to swap car out for a smaller one once kids flew back to USA with Cruz but unable to otherwise was fine
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M.Vardalia
London
8 /10 Very good
Reviewed: Saturday, March 29, 2025
I booked a small premium, they had no Options only I’ve car in a class above that had scratched and wasn’t in good condition! Usually Alamo are good but this time let me down abit.
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LK
London
10 /10 Excellent
Reviewed: Saturday, March 29, 2025
The car meets our expectation. Pick up and drop off are easy. Staffs are good.
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M.ISMAIL
London
10 /10 Excellent
Reviewed: Saturday, March 29, 2025
excellent staff
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C.Hoo
London
10 /10 Excellent
Reviewed: Saturday, March 29, 2025
I have a very good experiences on the car rental . when return car the Staff Name Marina . she was perfect and she guild us the best and help to drop us at the station. Additionally , I have a very good and comfortable driving with the car .
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P.Osgerby
London
10 /10 Excellent
Reviewed: Saturday, March 29, 2025
Excellent service from Alamo, only 10 mins to get going, car new and nice, staff very friendly and knowledgeable, first class service, will use again.
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Humphrey Cheung
London
9.3 /10 Excellent
Reviewed: Saturday, March 29, 2025
The staff is very responsive and nice, and the picking and return process are very smooth. They can allow us to pick the more suitable one for my family at spot.
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L.Lai
London
10 /10 Excellent
Reviewed: Saturday, March 29, 2025
The service at pick up and drop off was exemplary. Staff were very helpful.
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S.Hocking
London
9 /10 Excellent
Reviewed: Saturday, March 29, 2025
Very good customer service best I’ve experienced
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Anonymous
London
9 /10 Excellent
Reviewed: Saturday, March 29, 2025
Got Corsa instead of focus which is smaller.
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Anonymous
London
7 /10 Good
Reviewed: Saturday, March 29, 2025
First, the instruction to get the car from airport has no detail. I have to ask few people to get to the bus stop to the rental car (Heathrow airort terminal 2) Second, the staff do not have the model I rented (Nissan Qashqai Automatic). He try to sell the larger car (Manual transmission which I can drive). But the upgrade price is much higher than I have to pay for the Nissan Qashqai, so I decide to get the similar car that I booked. So finally I got the Vauxhall Grand Land manual transmission. I feel sort of tricky that they do not have the model I booked the car and prrovide the lower car type (manual) to me. I also talk to my friend about this, he also got the similar problem from Alamo that can not provide the model he book annd the staff try to sell the upgrade to other model. Third, I did use the road side assistant due to flat tyre. The response is quick and professional.
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Fanny Gibbon
London
2 /10 Poor
Reviewed: Saturday, March 29, 2025
The registration at the airport was not bad, but the return experience at Luton Airport was terrible. There were barely noticeable scratches on the tire (scratches that no one would normally pay attention to and definitely wouldn't be checked during the rental process). Yet, they made me pay for the tire.
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Tobey Crichton
London
10 /10 Excellent
Reviewed: Saturday, March 29, 2025
Shared location with Enterprise, same service. A £200 deposit was taken when picking up the car and refunded upon return. It took around 30 hours to get the deposit back into my account. They only checked the tires and exterior when returning, even though it had rained and was a bit dirty, it didn't affect the inspection.
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Ferdinand Bart
London
6 /10 Average
Reviewed: Saturday, March 29, 2025
The car had low tire pressure and a weak car key battery, which required local repairs and wasted a day. Overall, the experience was just average.
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Clare Catharine
London
4 /10 Average
Reviewed: Saturday, March 29, 2025
They knew we had bought all the insurances back home but still pushed their local insurance on us! We said we already paid the deposit, but they claimed they didn't see it. In the end, we had to buy their so-called full insurance out of fear, even though we had already paid over a thousand as a deposit on the car rental website! Terrible!! Garbage!!
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Regan Child
London
10 /10 Excellent
Reviewed: Saturday, March 29, 2025
Convenient and straightforward, with more affordable insurance
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Meredith Flynn
London
10 /10 Excellent
Reviewed: Saturday, March 29, 2025
The service is standard and enthusiastic, and both pick-up and return of the car are very quick and convenient.
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Valentina Bethune
London
10 /10 Excellent
Reviewed: Saturday, March 29, 2025
Satisfied
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Claude Peter
London
4 /10 Average
Reviewed: Saturday, March 29, 2025
1. They didn't coordinate properly with the rental website, causing me to pay the one-way fee twice. 2. The drop-off location was extremely unclear! They should provide a detailed address instead of just a postcode. We were instructed to return the car at Edinburgh train station, but couldn't find any signs or an office nearby. We had to drive around the busy area for a long time before calling the store to get the exact location. This issue isn't unique to us. After we parked, another car faced the same problem and only found the spot after asking the police. I've lived in Edinburgh for nearly a year, and even I had trouble. It's even more challenging for first-time visitors.
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Horace Spender
London
10 /10 Excellent
Reviewed: Saturday, March 29, 2025
Very good
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Otis Joe
London
2 /10 Poor
Reviewed: Saturday, March 29, 2025
1. The store did not provide the specified car model and did not offer a similar type; 2. They made me purchase full insurance without informing me, even though I had already bought supplemental insurance on Zuzuche. The rental company did not give a reasonable response after I raised a complaint; 3. Less than 200 kilometers after picking up the car, the antifreeze alarm went off. We had to wait for assistance, disrupting our trip and forcing us to book new hotels, making the four of us lose 4,000 RMB; 4. After 1,000 kilometers, the AdBlue warning light came on, making our journey stressful; 5. All complaints to the rental company received no effective responses, and they were unreasonable.
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Judith Gracie
London
10 /10 Excellent
Reviewed: Saturday, March 29, 2025
The staff at Alamo Car Rental were very friendly and the line was short, so we picked up the car quickly.
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Leopold Chapman
London
6 /10 Average
Reviewed: Saturday, March 29, 2025
Alamo had hidden insurance services which almost cost an extra £150 if not checked carefully.
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Pag Christiana
London
2 /10 Poor
Reviewed: Saturday, March 29, 2025
We returned the car two hours early, but the bill came a month later, showing an extra day's charge for late return. After presenting evidence, over two weeks have passed with no response.
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Kelly Byron
London
2 /10 Poor
Reviewed: Saturday, March 29, 2025
I returned the car on time, but the rental company said they couldn't find it. They claimed they found it the next day and charged me an extra day's rental.
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Belle Lynch
London
10 /10 Excellent
Reviewed: Saturday, March 29, 2025
The car rental service was pretty good.
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Geoffrey Fanny
London
8 /10 Very good
Reviewed: Saturday, March 29, 2025
Long wait times
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Ron Saul
London
6 /10 Average
Reviewed: Saturday, March 29, 2025
Average
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Phyllis Morgan
London
2 /10 Poor
Reviewed: Saturday, March 29, 2025
Enterprise is more reasonable since they won't charge you for slightly less fuel when returning the car. Alamo, however, charges you unless the tank is full. It's practically impossible to return the car with a completely full tank after driving to the drop-off location.
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Boyd Nichol(s)
London
4 /10 Average
Reviewed: Saturday, March 29, 2025
The staff were not very helpful, focusing on recommending insurance during pickup. After returning the car, I realized I left a water bottle inside. I went back to the return location within half an hour to inquire, but they said they did not find the water bottle. The website offered navigation for free, but the staff claimed there was none and said we had to pay for it.
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Rod Black
London
8 /10 Very good
Reviewed: Saturday, March 29, 2025
There were staff members onsite to guide and arrange.
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Phoenix Barnard
London
4 /10 Average
Reviewed: Saturday, March 29, 2025
They gave me a car with a broken headlight and told me to fix it myself. They promised a reimbursement when I returned the car, but instead, they said they could only mail a £15 British cheque to my address in China.
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Rosalind Wilmot(t)
London
6 /10 Average
Reviewed: Saturday, March 29, 2025
I don't understand why after completing the paperwork, we had to wait for someone to bring us the car. When I asked, someone checked and said only a Kia Stinger was available. Further inquiries were met with impatience.
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Erin Cissie
London
2 /10 Poor
Reviewed: Saturday, March 29, 2025
This is my fifth time renting a car abroad, and I've never encountered such a rogue and deceitful rental company! Be very careful! Firstly, if your English isn't fluent, the sales staff will speak very quickly to push insurance. I understand that, but even after refusing multiple times, they persisted. Secondly, they pushed the FUEL SERVICE OPTION. I had never come across this before, so I repeatedly confirmed if it was a pre-authorization and if returning the car with a full tank meant I'd get a refund. The sales staff assured me it was, but despite returning the car with a full tank, I didn't get a refund and was charged much more than the contract amount for no apparent reason. Later, I found out that it is indeed an additional service. However, rental platforms also say they can't restrain individual fraudulent behavior without a recording. So next time, make sure to record everything! Relying on the platform won't solve the problem! Lastly, in the restroom of this rental company, my mother overheard employees openly mocking and ridiculing Chinese people, saying they know nothing and laughing loudly. While we were picking up the car, another family was arguing with the staff over unclear charges. It's better to choose another company. Do not rent from Alamo in the UK! I've rented from them in the US and Canada before without issues, but in the UK, be very cautious!
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Herman Milne
London
10 /10 Excellent
Reviewed: Saturday, March 29, 2025
The car rental company is very professional. The staff provides one-on-one service without excessive sales tactics. They explain the services offered upfront, so you can choose to purchase if needed without any hard sell. The price is still a bit higher compared to other European countries, but this is the UK, and it's somewhat understandable since everything is quite expensive here.
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Mandy Hawthorne
London
8 /10 Very good
Reviewed: Saturday, March 29, 2025
Satisfied
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Ira Julia
London
8 /10 Very good
Reviewed: Saturday, March 29, 2025
Satisfied
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Ogden Gard(i)ner
London
8 /10 Very good
Reviewed: Saturday, March 29, 2025
Quite satisfied
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Geraldine Evan
London
10 /10 Excellent
Reviewed: Saturday, March 29, 2025
Extremely satisfied with the service.
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Ives Barton
London
10 /10 Excellent
Reviewed: Saturday, March 29, 2025
Very satisfied
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Les Strong
London
10 /10 Excellent
Reviewed: Saturday, March 29, 2025
The overall process was quite smooth
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Hiram Gresham
London
8 /10 Very good
Reviewed: Saturday, March 29, 2025
Satisfied
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Joseph Pater
London
6 /10 Average
Reviewed: Saturday, March 29, 2025
The car rental service was decent, but the vehicle was in poor condition. The first car they provided was very dirty and had already driven over 60,000 miles. While driving it, I realized it was too large and too tall. We kept searching for a 7-seater car in every city but couldn't find one. Each branch said they could only check their own inventory and not other branches'. They told us we had to call other branches ourselves to check availability.
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Edward Francis
London
2 /10 Poor
Reviewed: Saturday, March 29, 2025
This is not the car I booked at all. They gave me a small car that couldn't fit my luggage. They asked me to pay extra to upgrade to a bigger car, which I didn't do. So they gave me a manual car. This is ridiculous.
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Vivien Pritt
London
10 /10 Excellent
Reviewed: Saturday, March 29, 2025
Pretty good. I picked up the car on the second day from a location just 10 minutes away from my hotel. The process was simple; I only needed a credit card and driver's license. They also asked for a translated copy of my driver's license. Overall, it was a good experience.
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Tyler Maurice
London
2 /10 Poor
Reviewed: Saturday, March 29, 2025
The car provided did not match the photos. Upon arrival, I found that the car arranged was not a Renault, but a smaller model, which was completely inadequate. I had to pay extra to choose another car.
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Cora Caroline
London
10 /10 Excellent
Reviewed: Saturday, March 29, 2025
Convenient, friendly, and attentive
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Natalie Springhall
London
8 /10 Very good
Reviewed: Saturday, March 29, 2025
The service attitude at the store was pretty good, there were no upsells, and there was no waiting in line. However, we were very dissatisfied with the handling of the accident aftermath. The accident was entirely the other party's fault, yet they still charged us £1500 when returning the car. It's been over three months since we returned home and we have yet to get our money back, with the excuse that the other party’s insurance has not compensated them.
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Gladys Sainsbury
London
10 /10 Excellent
Reviewed: Saturday, March 29, 2025
Pretty good
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Chapman May
London
6 /10 Average
Reviewed: Saturday, March 29, 2025
They kept pushing their store insurance, and if you didn't buy it, there was a £2000 fine, which made the experience nerve-wracking. The experience was poor, and instead of a Volvo, I got a Mitsubishi, which felt a bit unfair.
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Hedy Michelson
London
6 /10 Average
Reviewed: Saturday, March 29, 2025
Be cautious of insurance upselling, the car condition is acceptable.
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Kama Boswell
London
8 /10 Very good
Reviewed: Saturday, March 29, 2025
Overall satisfied
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L.Lai
London
10 /10 Excellent
Reviewed: Saturday, March 29, 2025
We are always met at the door by the ALamo agent whenever we rent a car from Alamo. There is never any queue. However, the Mercedes A series we booked was not available, so we settled for a Volkswagen Arteon which was a pleasure to drive as it was a smart car.
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Booth Whittier
London
10 /10 Excellent
Reviewed: Saturday, March 29, 2025
Excellent
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Donahue Rudolph
London
8 /10 Very good
Reviewed: Saturday, March 29, 2025
Efficient service, easy pickup and drop-off.
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Wendell Nehemiah
London
10 /10 Excellent
Reviewed: Saturday, March 29, 2025
Convenient airport pickup, short wait time at the store, and the staff quickly handled the car rental procedures.
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P.M. Day
London
10 /10 Excellent
Reviewed: Saturday, March 29, 2025
Vehicle was great, felt like an upgrade because of the quality and newness - really enjoyed driving it. Curtis checked me out and back in, he was super helpful answering my questions on pick and checking the car condition with me. He was fast on the drop off too. Very respectful and helpful employee, represented Alamo very well!
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Tom Funk
London
10 /10 Excellent
Reviewed: Saturday, March 29, 2025
Very satisfied
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H.Carpenter
London
6 /10 Average
Reviewed: Saturday, March 29, 2025
The staff did not have the car we booked or similar and gave us a smaller car and made us pay more to get one that would fit. That did not charge the qeeq prices or the prices on their website but a lot more
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Muhamad Rusdi Ismail
London
10 /10 Excellent
Reviewed: Saturday, March 29, 2025
The car provided is good, except the Add Blue was almost finish, so I have to topup along the route. I forgor to claim for reimbursement
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N.Seemakurti
London
10 /10 Excellent
Reviewed: Saturday, March 29, 2025
Team was very friendly and understanding, will recommend taking car from them.
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AlamoUKuser
London
10 /10 Excellent
Reviewed: Saturday, March 29, 2025
Very smooth pick-up process. Helpful staff at pick-up and return locations.
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Javier Gonzalez
London
10 /10 Excellent
Reviewed: Saturday, March 29, 2025
Excellent customer service. Speedy and efficient service. Extremely polite!
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Sebastiane Roger
London
10 /10 Excellent
Reviewed: Saturday, March 29, 2025
Satisfactory
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Jessica MacArthur
London
10 /10 Excellent
Reviewed: Saturday, March 29, 2025
Good, quick pickup and drop-off.
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Enoch Doherty
London
10 /10 Excellent
Reviewed: Saturday, March 29, 2025
Excellent
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Stacey
London
10 /10 Excellent
Reviewed: Saturday, March 29, 2025
Very satisfied. Quick service.
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Amy Jordan
London
10 /10 Excellent
Reviewed: Saturday, March 29, 2025
When I picked up the car, the staff lady noticed my English wasn't very fluent. She didn't make it complicated for me at all and even upgraded my originally booked Nissan Qashqai SUV to a Volkswagen SUV without hesitation.
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Norman Garcia
London
10 /10 Excellent
Reviewed: Saturday, March 29, 2025
Overall satisfied with the experience. The vehicle was upgraded to an XC40, which could fit three 24-inch suitcases perfectly. The built-in Google navigation system was very convenient to use. The only downside was that the car wasn't provided with a full tank of gas; it had just over half a tank. The staff mentioned that there were no gas stations nearby and suggested prepaying for half or a full tank, which made leaving some gas in the tank a bit tricky. I just returned the car a few days ago, so I'm not sure yet if there will be any additional charges.
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Devin Gunther
London
10 /10 Excellent
Reviewed: Saturday, March 29, 2025
The car rental process is convenient.
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Abraham Bronte
London
4 /10 Average
Reviewed: Saturday, March 29, 2025
The car rental pickup was chaotic, with over an hour of waiting in line—something I've never experienced in over a decade of renting cars internationally. When I finally got to the counter, the staff couldn't find the car I reserved and casually suggested I take whichever car they could offer, regardless of the category I booked. I had reserved a Ford Focus because I had two 24-inch suitcases and a large backpack, but they insisted on giving me a Mini. I explained my luggage wouldn't fit, and they told me the system showed a Focus, but they simply couldn't locate it. After struggling for a long time, we barely managed to cram my luggage into the trunk, needing to forcefully press it down to close the door. When I asked about the fuel type, the staff didn’t know and told me to check the contract. The car was new but lacked a rearview camera and adaptive cruise control, which I accepted. However, within 5 minutes of driving, a warning light came on indicating low tire pressure. I just dealt with it until returning the car. The return process, however, was very quick—the staff completely ignored the warning light. Given how busy they were, I imagine the next renter will take the car just as is, with no inspection likely to be done.
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Madge Walter
London
4 /10 Average
Reviewed: Saturday, March 29, 2025
The car rental location was poorly managed, and I waited in line for over an hour. This was the first time in over ten years of renting cars abroad that I experienced this. When it was finally my turn, the staff couldn’t locate the car and started discussing options with me. It seemed like the car model I reserved didn’t matter, and they would just give me whatever was available. I originally booked a Ford Focus because I had two 24-inch suitcases and a large backpack, but they insisted I take a Mini. I mentioned that my luggage wouldn’t fit, and the staff said the system showed a Focus was available, but he really couldn’t find it. After a lot of effort, we managed to squeeze the luggage into the trunk by forcefully pressing it down to shut the door. When I asked the staff what kind of fuel the car needed, they didn’t know and told me to check the contract. The car was brand new but lacked a backup camera and adaptive cruise control, which I could tolerate. However, five minutes after driving off, a warning light came on indicating low tire pressure. I just dealt with it until I returned the car. Returning the car was very quick, though. The staff completely ignored the warning light. Judging by how busy they were, I assumed they’d hand the car to the next customer without proper inspection.
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Una Coleridge
London
8 /10 Very good
Reviewed: Saturday, March 29, 2025
The overall service was quite good. Both pickup and drop-off were very convenient. The staff, especially during the return process, was very polite. A major advantage is the relatively low deposit of only 200 GBP.
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Ophelia Housman
London
6 /10 Average
Reviewed: Saturday, March 29, 2025
The waiting time for picking up the car was very long, and the service attitude was honestly mediocre. The car wasn't cleaned thoroughly. When picking up the car, the staff was quite unhappy about recording a video of the car inspection, suspecting it was some sort of covert filming by a Chinese person. He insisted on checking the phone and demanded deletion, which felt very unreasonable. Returning the car was fine, but it's frustrating that the pre-authorization hasn't been released even after 10 working days.
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Odelette Effie
London
10 /10 Excellent
Reviewed: Saturday, March 29, 2025
Picking up and dropping off the car went smoothly. The originally booked car was too small to fit the luggage, so we switched to a Hyundai. It was easy to drive and very fuel-efficient.
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Norton Simpson
London
10 /10 Excellent
Reviewed: Saturday, March 29, 2025
A very convenient car rental experience.
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Nelson Jerry
London
10 /10 Excellent
Reviewed: Saturday, March 29, 2025
Very satisfied.
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Angelo Woolf
London
10 /10 Excellent
Reviewed: Saturday, March 29, 2025
Good.
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Tina Judd
London
10 /10 Excellent
Reviewed: Saturday, March 29, 2025
Very good.
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Edith Henry
London
10 /10 Excellent
Reviewed: Saturday, March 29, 2025
Very satisfied.
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Randolph Titus
London
10 /10 Excellent
Reviewed: Saturday, March 29, 2025
Very satisfied
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Zara Wyat(t)
London
10 /10 Excellent
Reviewed: Saturday, March 29, 2025
The overall service is acceptable.
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Mona Lou(ie)
London
10 /10 Excellent
Reviewed: Saturday, March 29, 2025
I really like this company. After renting in the USA and Australia, this is my third time with them. Both pickup and drop-off were smooth and effortless. Highly recommended.
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Mignon Archibald
London
8 /10 Very good
Reviewed: Saturday, March 29, 2025
Satisfied
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