Very satisfied. The pick-up and drop-off process was smooth. Service staff were warm, patient, and friendly, staying until we had completed the rental.
The overall experience was unpleasant due to the car return issue. There was no one to assist, and the map couldn't accurately locate the return spot. When I tried to hand over the car to the person who gave it to me, they refused to accept it and were very inflexible. Overall, it was a terrible experience.
Couldn't rent a car! Even with the required international driving permit translation and original document, the rental company refused to provide a car and charged over 5000. Didn't even see the car!
The staff at the store and parking lot were very friendly, the process was quick, and there was no pressure to buy insurance. They even provided us with a more spacious Hyundai Tucson Hybrid, top configuration, equipped with adaptive cruise control and lane-keeping assist. The car's performance was excellent, effortlessly handling the winding country roads of Tuscany.
Had a very pleasant car rental experience. Received a brand-new SEAT, which is not yet available in the garage. Great performance, low fuel consumption, and driving in Italy was comfortable. The deposit was refunded promptly.
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