I've rented cars in Europe many times, and this is the worst company I’ve encountered! The vehicle was handed to us without adding AdBlue, and the warning light came on as soon as we got it. After spending 15 euros to add AdBlue, the warning light was still on, and the car wouldn't start after turning it off! We had to call roadside assistance, who towed the car to a repair shop. After adding more AdBlue, the issue was resolved. The staff said that this car has a minimum threshold for AdBlue, and if you don't fill it past that level, it won’t register. How would I possibly know that? Shouldn't you have prepared the vehicle properly before handing it over to me? They initially said roadside assistance would be free, but then they directly charged 960 euros from my card without informing me! No notification or explanation! Only after a week of follow-up by Zuzuche did the rental company respond, saying it was a roadside assistance fee, and they even said they’d assess damages and send me a settlement invoice. Damages for what? You didn’t even fill AdBlue properly in the first place. I haven’t even claimed back the 15 euros I spent on AdBlue or compensation for the hours of my trip that your negligence cost me. Stay far away from this company if you don’t want to be scammed!
The service attitude of the car rental company is good, and the car's condition is also decent. However, during the return process, it felt like they were trying to charge you unnecessarily, being extremely meticulous and picky about every scratch, which made me uncomfortable.
The car I actually received was in terrible condition! The left side mirror was covered in tape and looked ready to fall off, and there were several scratches on the body. Though they did point these out when I picked up the car and told me to take pictures, they still charged me 500 euros for dents that were barely visible unless you looked closely when I returned the car! Fortunately, Zuzuche helped me with the compensation, but I would still suggest everyone avoid this rental company.
The car pickup process was very smooth, but honestly, the return location was hard to find. The drop-off point is on the 4th floor, and it took several loops to get there.
The overall service was okay, and the rental staff could speak English. The condition of the Audi Q5 was also good. When renting the car, the staff asked if I wanted to purchase their full insurance. They also told me that the rental car already came with full insurance. However, if I used the full coverage I bought from QEEQ in the event of a claim, I would still need to pay upfront, and QEEQ would reimburse me later. To avoid the hassle, I decided to purchase an additional full insurance directly from the rental company. Other issues mainly stemmed from the staff's use of slightly incorrect English vocabulary. However, even with that, their English is considered quite fluent for Italy.
Following the airport signs, it was easy to find the car rental branch. After taking a number and queuing, there were three numbers ahead, and with two counters open, it took about 20 minutes to get served. The service at the pickup counter wasn’t very enthusiastic but at least they didn’t try to upsell additional insurance. (They informed us we were upgraded to a larger vehicle, but frankly, the car's condition wasn’t great; it felt unstable on the highway.) Worth mentioning, as we were concerned about the early morning return for our flight (the branch officially opened at 8 AM, and we were worried self-service return might lead to issues), we opted to return the car the night before. At the counter, we learned the return location actually opens at 7 AM, so we asked to adjust our return time to 7 AM. They were very accommodating, updated the system, and did not charge extra fees. This time, we rented two vehicles, but neither was in good condition. The Cupra we rented was particularly difficult to drive; its performance in every aspect was subpar. We were a little worried during the return process because, after refueling, we accidentally took a wrong turn and drove an extra ten kilometers, fearing it might not count as a full tank. Additionally, due to time constraints, we didn’t wash the car and only did a basic cleanup. However, the return process turned out surprisingly smooth.
Overall, it was quite good. The drop-off process was efficient, with no damage or accidents. They upgraded me from a Peugeot 208 to a Citroën C3 manual diesel. The car had over 80,000 kilometers on it. I had to add AdBlue myself, costing over 16 euros. QEEQ mentioned I could get reimbursed from the rental company, but I threw away the receipt. Sisilybycar doesn't charge extra for cross-country trips, which is great!
Very satisfied with the Skoda station wagon, automatic diesel model. The car was very new, in excellent condition, fuel-efficient, and had plenty of space for luggage. The process of picking up and returning the car was smooth.
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