CAR RENTAL REVIEWS ON THRIFTY AT LOS ANGELES AIRPORT, LAX

Reviewed: Wed, Oct 9, 2024

About Thrifty: 10.0 /10

Very satisfied

About QEEQ: 10.0 /10

Moore Van

United States

x0
x0
x0
x0

1 days rental

Reviewed: Wed, Oct 2, 2024

About Thrifty: 10.0 /10

Very efficient, and the staff are very friendly.

About QEEQ: 10.0 /10

Vivian Crichton

United States

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x0
x0
x0

1 days rental

Reviewed: Tue, Oct 8, 2024

About Thrifty: 10.0 /10

The service was excellent, and communication was very clear.

About QEEQ: 10.0 /10

C.Ponce jr

United States

x3
x0
x7
x1

14-day rental

Pickup Truck | Nissan Frontier or similar

Reviewed: Tue, Oct 22, 2024

“A horrendous experience”

About Thrifty: 8.0 /10

I arrived at Thrifty around 9pm on Friday and didn't receive my vehicle until after 2 am Saturday morning. I had booked a pickup due to all the large luggage we would be returning with but received a Ford Explorer instead. I will have to return to California to pickup more luggage we had to leave behind as a result of not getting the pickup we had booked. The staff did not provide any details on why it took so long other than to tell us they were operating with a skeleton crew. On a busy Friday night??!! Further when we called to ask if we could swap out the Ford Explorer we were told there was one in Santa Barbara, 60 miles from our location but as it turned out, that Thrifty location no longer existed.

Jezza

United States

x2
x0
x2
x2

20-day rental

Small SUV | Toyota RAV4 or similar

Reviewed: Tue, Nov 5, 2024

“Very good”

About Thrifty: 10.0 /10

Ju see t a little longer at the counter than expected

About QEEQ: 10.0 /10

All was clear and smooth. The added insurance package was better the counter through Thrifty than the one on line AXA

James Whitman

United States

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x0
x0
x0

1 days rental

Reviewed: Tue, Nov 19, 2024

About Thrifty: 10.0 /10

Good service.

About QEEQ: 10.0 /10

Mark Kathleen

United States

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x0
x0
x0

1 days rental

Reviewed: Tue, Nov 12, 2024

About Thrifty: 10.0 /10

The service was excellent.

About QEEQ: 10.0 /10

Catherine Connor

United States

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x0
x0
x0

1 days rental

Reviewed: Tue, Nov 12, 2024

About Thrifty: 6.0 /10

This experience was very frustrating! 1. I specifically requested the same model as last year, as I rented a Corolla from this company before. However, they insisted on giving me a Kia instead. 2. Last year, there were no upselling attempts, but this time they sneakily added a roadside assistance service during our conversation and charged me an extra $60+. I only noticed it because I got a notification from my credit card's WeChat service. When I told them I already bought full insurance, they said this service was unrelated to the insurance and that the charge was non-refundable since it had already been processed. Seriously... 3. The car they gave me kept showing a low tire pressure warning for the front left tire. I called someone to check, and they said it was only slightly lower than the other tires and that the warning would go away after driving. But throughout the entire six-day rental period, the alert never disappeared. While it wasn’t a slow leak—it was just 0.5 psi lower than the other tires—it made me constantly anxious during my trip. I travel to the U.S. 2-3 times a year and rent a car every time, but this was the worst experience I've had so far. I don’t think I’ll choose Thrifty again in the future.

About QEEQ: 8.0 /10

Hardy Malachi

United States

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x0
x0
x0

1 days rental

Reviewed: Thu, Oct 31, 2024

About Thrifty: 10.0 /10

Very satisfied

About QEEQ: 10.0 /10

United States

x1
x0
x1
x1

36-day rental

Compact | Volkswagen Jetta or similar

Reviewed: Thu, Oct 10, 2024

“Won’t book again with this rental company at the LAX location”

About Thrifty: 7.0 /10

Pick up was horrible with a 1.5 hour wait. Drop off was just the opposite with nearly no wait, including the convenient shuttle bus.

About QEEQ: 10.0 /10

Frederica Anne

United States

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x0
x0
x0

1 days rental

Reviewed: Thu, Nov 7, 2024

About Thrifty: 10.0 /10

Very satisfied!

About QEEQ: 10.0 /10

R.Slade

United States

x2
x0
x2
x0

21-day rental

Small SUV | Jeep Compass or similar

Reviewed: Sat, Oct 19, 2024

“Waiting for car and cleaning car was not good but car was reliable and in good condition.”

About Thrifty: 7.0 /10

The car was not ready when we arrived and we had to wait about half an hour, this is not good with a timed booking pick up.

About QEEQ: 10.0 /10

None.

Juliet Wyclif(fe)

United States

x0
x0
x0
x0

1 days rental

Reviewed: Sat, Nov 9, 2024

About Thrifty: 10.0 /10

The overall service is quite good.

About QEEQ: 8.0 /10

Cedric Flynn

United States

x0
x0
x0
x0

1 days rental

Reviewed: Sat, Nov 16, 2024

About Thrifty: 10.0 /10

Very good.

About QEEQ: 10.0 /10

Bernie Faraday

United States

x0
x0
x0
x0

1 days rental

Reviewed: Mon, Oct 14, 2024

About Thrifty: 6.0 /10

Average. Had to wait for a long time.

About QEEQ: 10.0 /10

W.Murphy

United States

x1
x0
x1
x1

6-day rental

Compact | Ford Focus or similar

Reviewed: Mon, Nov 4, 2024

“Very useful and needed for LA”

About Thrifty: 9.0 /10

The queue was quite long and the communication was quite vague, was not informed about a deposit until at the check in desk

About QEEQ: 10.0 /10

Very good

Rosalind Black

United States

x0
x0
x0
x0

1 days rental

Reviewed: Mon, Nov 18, 2024

About Thrifty: 10.0 /10

Very satisfied.

About QEEQ: 10.0 /10

United States

x5
x0
x8
x4

5-day rental

Mini Van | Toyota Sienna or similar

Reviewed: Mon, Jan 27, 2025

“Go with Qeeq”

About Thrifty: 10.0 /10

Great car ,,,selection huge,..great customer service

About QEEQ: 10.0 /10

Joanna Shakespeare

United States

x0
x0
x0
x0

1 days rental

Reviewed: Fri, Oct 18, 2024

About Thrifty: 10.0 /10

The car was easy to drive, and the staff upgraded the vehicle for me and recommended insurance.

About QEEQ: 10.0 /10

Payne Camilla

United States

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x0
x0
x0

1 days rental