First of all, I felt that the service wasn't very good and communication was difficult. When returning the car, I couldn't find any staff and there were no service terms provided. Overall, my experience was quite unsatisfactory. Secondly, the daily mileage limit was only 100 miles, which I found insufficient for Los Angeles. Additionally, it took three days after returning the car to get in touch with a staff member to refund my deposit. Overall, I am not satisfied and I hope my comments are helpful to you.
The deposit was promised to be refunded within 3 days before confirming the cooperation. It was paid via WeChat, but even a month after returning the car, it still hasn't been refunded. This isn't due to a bank issue, the car condition, or the fuel level. If you can't fulfill your promise, you shouldn't make it. Promising but failing to deliver is unacceptable.
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