The staff at this store does not consider customer needs at all. For the second renewal, I still had to go to the location in person. Moreover, they are very unprofessional. I booked again, but they refused to change the car. They also charged additional fees. Most of the vehicles are old models without screens. Please think carefully before renting.
There was only one staff member at the pick-up location, resulting in a wait of over an hour, which was frustrating. Although it only took about 10 minutes to get the car and leave, the total waiting time was quite long. I waited 40 minutes at the store and another hour at the parking lot. The staff's attitude was acceptable, and communication was done using the iFly translation app due to the language barrier. Both picking up and returning the car went smoothly without any unexpected issues or additional costs.
Overall satisfied. They provided me with a domestic car, which wasn't as good as the Mitsubishi I originally selected, but the service was decent. The processing speed was slightly slow, but the guy handling the car return was very efficient. The location is easy to find.
Extremely inefficient. We waited for half an hour at the pickup spot before getting the car. After talking to the staff, they told us the car was still on its way. I didn’t quite understand why they said that, as the car was clearly in the parking lot.
Very poor. The description of insurance in the platform's Zuzuche order and the provided Chinese translation contract were completely inconsistent with the insurance details provided by the rental company. The English version of the rental company’s contract stated that damages exceeding 3500 AED would need to be borne personally. After a minor collision, the police estimated the repair cost to be about 500 AED. However, when returning the car, I was told I had to pay 3500 AED, as they claimed my car did not have any insurance. Their routine procedure is to charge 3500 AED regardless of the size of the collision. I couldn’t reach the Zuzuche platform abroad, and after returning, I immediately contacted after-sales support. The support team said they would contact the rental company, but there has been no update since. Meanwhile, the rental company separately charged 2000 AED and 1675 AED. The platform has not provided any substantial progress and has only replied that they are waiting for a response from the rental company.
The treatment of the rental contract was extremely negligent. When signing the contract: First, I noticed they had incorrectly entered the rental period as January 3-8 instead of January 3-12. Second, they wrote the deposit amount incorrectly, asking me to pay 2500 AED but noting 1000 AED in the contract, and then informing me it would take 25 days to refund the deposit. Third, even 30 days after returning the car, the deposit hadn't been refunded. When I called the number on the contract, it turned out to be another renter's contact. At the vehicle pickup, they were rushing me and didn’t give me enough time to inspect the car, despite the service including airport parking fees! The fuel tank was only half full, but when I asked the staff, they claimed it was full! During the car return, the staff at the store were discriminatory towards Chinese people, stating that Chinese drivers are all bad at driving. When I requested a refund of the deposit, they informed me it would take another 40 days. After returning the car, I discovered the store had fraudulently charged my debit card! The service was utterly terrible, full of fraud, delays, dishonesty, and discrimination.
The paperwork location is right at the arrival terminal, but the staff's attitude was not particularly friendly. They charged the card as a direct payment instead of a pre-authorization, and only changed it after repeated requests. Additionally, the vehicle was not handed over with a full tank, so careful monitoring is needed. Picking up and dropping off the car requires some waiting time at the parking lot.
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