The rental company claimed there were no cars of the same model when picking up the car and asked for over a thousand yuan more. They reluctantly gave me a car only after I insisted on not paying extra.
Overall, very average experience. No one was there to assist with the car pickup. The order indicated pickup at T1, but the counter staff directed me to T2.
This time I did a self-drive trip in France. The car rental company provided a new car with only 1,500 kilometers on the odometer. I drove over 7,200 kilometers in 30 days, and the car was returned without a scratch. I was quite satisfied with the vehicle. What I was dissatisfied with, however, was that even though I had already paid, the car rental company made a mistake with the return date. They wrote the contract two days short. When I discovered this mistake the next day and returned to the rental office to have the contract corrected, the system automatically charged me for two extra days of rental. When returning the car, I was also charged for two extra days of insurance, resulting in a loss of 2,000 RMB.
Unauthorized charge without contract terms; no mileage limit clearly stated in the contract, and the counter staff did not ask or confirm at the time, but the car rental company unilaterally charged nearly $400 after the trip.
Renting a car was extremely slow, averaging half an hour per person. It is far worse than in the United States, where it took just 5 minutes to pick up the car!
Everything went smoothly in the beginning, but when it came time to pick up the car, I followed the instructions to the designated parking spot for over 20 minutes only to find a different car parked there. I spent nearly half an hour searching nearby and still couldn't find the car I rented. I called the store's customer service, but they didn't speak English and hung up on me. The staff who helped me rent the car spoke English, so why couldn't they have transferred me to an English-speaking colleague? In the end, I walked another 20 minutes back to the store, only to find out the car was parked in the lot right outside the store!!
Everything else was good, but it was hard to find the car in the parking lot. I didn't know the way to walk from the store to the parking lot. The two adjacent parking lots were not connected, the signs were unclear, and I ended up in the wrong parking lot on the right. It took walking outside the building to find the rental company's parking entrance and then walking down the ramp to the -4 level to find the car.
The service was excellent, with minimal queuing and an acceptable wait for the car. I rented the car for 13 days; it was a Citroen C5. Upon returning the car at Paris airport, I accidentally scraped the right front wheel against the curb due to the narrow lanes in the parking area. There was some dust on the car. EUROPCAR charged me 287 euros for repairs without providing any repair invoices or pictures, which left me quite puzzled.
Overall service is fine, but I can never get the reserved model. It seems like they don't have Lexus at all and they replaced it with a lower class car without changing the price, which feels unfair.
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